Court Support Officer

2 weeks ago

Brisbane, Queensland, Australia Aboriginal And Torres Strait Islander Legal Service Full time

Purpose of the role Interact with clients in a manner which provides them with a knowledge and understanding of the Criminal Justice System and their rights within it; Assist legal staff in providing a service that is sensitive and responsive to the needs of clients.

This role encourages a personable, enthusiastic, and organised social justice networker to provide support, information and encouragement at a time when clients are often at their most vulnerable. The majority of our client-demand provides excellent opportunity to work on the ground within the justice system - for example, at court, visiting watch-houses and correctional facilities so as to ensure that clients' legal rights are protected.

Please tell us about you in writing...

**Selection Criteria**:
ESSENTIAL CRITERIA (6)

**1. Values**: alignment to the values and vision of ATSILS and an appreciation of and sensitivity to the challenges our clients have faced, and continue to face, in their fight for and their right to justice and equity.

**2. Identified position**: be an Aboriginal and/or Torres Strait Islander person who both identifies and is recognised as such within the community from which he or she originates or currently resides.

**3. Core knowledge**: knowledge of the criminal justice system; e.g. diversionary alternatives available, client rights upon detention or arrest.

**4. Client service and data management**: post-court file management paperwork tasks mean administrative and computer-literacy abilities are essential (e.g. Microsoft Office via a Windows network and use of the internet). Demonstrated ability to maintain a central diary of commitments, use keyboard skills (typing) and keep files/administrative records in order - plus strong oral and written skills are essential. Please give examples of your skills.

**5. Confidence in providing timely assistance to clients**: to those held in custody; to those attending court; and to those seeking information over the phone, internet or by visiting offices. Further, a preparedness to work varying shifts of duty including after hours (and on-call).

DESIRABLE CRITERIA (4)
1. Current First Aid Certificate, Workplace Health and Safety Representative training or Emergency Services qualifications.
2. Database entry and reporting skills highly regarded.
3. Qualifications in Legal Studies, Law, Social Sciences, Business Admin, Justice, Advocacy, Aboriginal or Torres Strait Islander Community Development, Criminology, or current enrolment in any of these tertiary courses.
4. Experience in working in an Aboriginal or Torres Strait Islander-owned community organisation.

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