Manager Performance Assurance

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69283**Manager Performance Assurance**

**Location: Parramatta**

**Employment type: Ongoing full-time role**

**Salary: $120,859 pa - $133,183 pa, plus employer's contribution to superannuation and annual leave loading**

**Your role**

Contribute to the development and lead the implementation of the quality and assurance framework and performance and analytics capability for Shared Service & Customer Experience (SSCX) to drive excellence in systems, processes, and service delivery.

Responsible for the coordination of the business planning for SSCX ensuring accurate data for inclusion into organisational reporting and statutory annual reporting. Work collaboratively with other Directors and Managers in SSCX to maintain and test the Business Continuity Plan.

**What you'll do**

The Manager Performance and Assurance manage systems and services quality assurance and performance capability to ensure compliance with government standards, legislation, and departmental policies. Ensure that metrics and analytics (KPIs) are developed to monitor performance of services delivery that inform the ongoing transformation and optimisation of the Shared Services service delivery model.

Improve SSCX process efficiency and effectiveness in collaboration with the functional Directors, Strategic HR, Strategic Finance, Audit Office of NSW, and other required departments ensuring compliance with SSCX standards and Service Partnership Agreements.

Maintain SSCX Business Continuity Plan (BCP) and undertake annual Business and Disaster Recovery tests driving the remediation of deficiencies and recommendations that arise.

Develop and maintain the SSCX Risk Register and Risk Management Framework.

The team culture is one that embraces fun in the workplace and at the same time takes pride in high performance.

The Manager Performance and Assurance will work closely with team members in Service Management Assurance along with functional Directors in SSCX and collaborate closely with key business stakeholders to ensure successful delivery of BCP, audit activities, reporting and key insights for decision making.

Work in a close-knit team where everyone is free to share ideas and the team culture is one that embraces fun in the workplace and at the same time takes pride in high performance.

**What we're looking for**
- Have knowledge and experience in business analytics, benchmarking and implementing systems and processes.
- Experience managing audit engagements and requests
- Experience in Business Continuity Planning (BCP) and management of enterprise risks and issues.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close **Wednesday, 25 September 2024 at 11:59 pm

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.