Patient Services Manager

Position Purpose The Patient Services Manager plays a pivotal role in leading the administrative operations of the Patient Services department, ensuring the delivery of high-quality, patient-centred care.
The Patient Services Manager is solutions-focused, proactive and capable of motivating and mentoring others to achieve team goals.
With a strong understanding of reproductive medicine, Medicare legislation, and assisted reproductive technologies, the Patient Services Manager will drive operational and administrative excellence, foster a positive team culture and contribute to continuous improvement across Fertility Specialists Western Australian operations.
This role requires a confident and empathetic communicator who can build strong relationships with patients, clinicians and staff.
Key Responsibilities Lead and manage the daily operations of the Patient Services department to ensure smooth and efficient service delivery.
Supervise and mentor administrative staff, overseeing onboarding, training and performance management.
Coordinate patient-facing functions including reception, appointment scheduling, registration and pathway support.
Oversee Medicare billing, quoting, receipting, and financial reconciliation, including petty cash and aged debtors.
Respond to escalated patient and staff enquiries, ensuring timely and empathetic resolution.
Support donor and surrogacy programs, including consent management and compliance with legislative requirements.
Maintain privacy compliance, contribute to internal audits and support accreditation and KPI reporting.
Collaborate with internal teams and external stakeholders to ensure seamless communication and service integration.
Promote quality and safety standards, contributing to continuous improvement and WHS initiatives.
Stay informed of IVF terminology and industry developments to support operational excellence.
Key Criteria Demonstrated experience in medical practice management, including at least three years in a leadership role within a healthcare or IVF setting, with proven capability in supervising teams, managing rosters, overseeing financial transactions and ensuring compliance with Medicare and ART legislation.
Advanced proficiency in medical software systems and Microsoft Office applications, with the ability to manage complex administrative workflows, generate financial reports and troubleshoot operational issues in a high-volume, patient-facing environment.
Strong interpersonal and communication skills, with a track record of mentoring and coaching staff, resolving patient and employee grievances, fostering a collaborative and patient-focused team culture aligned with organisational values.
Proven ability to manage competing priorities and delegate effectively, demonstrating sound judgment, attention to detail and a commitment to continuous improvement.
Understanding of IVF-specific terminology, donor and surrogacy program protocols, and broader industry developments, with the ability to support compliance, workplace health and safety, and staff training initiatives, while actively contributing to strategic planning and policy enhancement.
Application Process If this opportunity sounds like the perfect fit for you, submit your application now by clicking the 'Apply' button.
Please include your resume and a cover letter briefly addressing the key criteria for the role.
Alternatively, you can find all our opportunities at City Fertility Career Opportunities: Please note that applications will be progressed as received.
Fertility Specialists is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.
** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
** All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy Position Purpose The Patient Services Manager plays a pivotal role in leading the administrative operations of the Patient Services department, ensuring the delivery of high-quality, patient-centred care.
The Patient Services Manager is solutions-focused, proactive and capable of motivating and mentoring others to achieve team goals.
With a strong understanding of reproductive medicine, Medicare legislation, and assisted reproductive technologies, the Patient Services Manager will drive operational and administrative excellence, foster a positive team culture and contribute to continuous improvement across Fertility Specialists Western Australian operations.
This role requires a confident and empathetic communicator who can build strong relationships with patients, clinicians and staff.
Key Responsibilities Lead and manage the daily operations of the Patient Services department to ensure smooth and efficient service delivery.
Supervise and mentor administrative staff, overseeing onboarding, training and performance management.
Coordinate patient-facing functions including reception, appointment scheduling, registration and pathway support.
Oversee Medicare billing, quoting, receipting, and financial reconciliation, including petty cash and aged debtors.
Respond to escalated patient and staff enquiries, ensuring timely and empathetic resolution.
Support donor and surrogacy programs, including consent management and compliance with legislative requirements.
Maintain privacy compliance, contribute to internal audits and support accreditation and KPI reporting.
Collaborate with internal teams and external stakeholders to ensure seamless communication and service integration.
Promote quality and safety standards, contributing to continuous improvement and WHS initiatives.
Stay informed of IVF terminology and industry developments to support operational excellence.
Key Criteria Demonstrated experience in medical practice management, including at least three years in a leadership role within a healthcare or IVF setting, with proven capability in supervising teams, managing rosters, overseeing financial transactions and ensuring compliance with Medicare and ART legislation.
Advanced proficiency in medical software systems and Microsoft Office applications, with the ability to manage complex administrative workflows, generate financial reports and troubleshoot operational issues in a high-volume, patient-facing environment.
Strong interpersonal and communication skills, with a track record of mentoring and coaching staff, resolving patient and employee grievances, fostering a collaborative and patient-focused team culture aligned with organisational values.
Proven ability to manage competing priorities and delegate effectively, demonstrating sound judgment, attention to detail and a commitment to continuous improvement.
Understanding of IVF-specific terminology, donor and surrogacy program protocols, and broader industry developments, with the ability to support compliance, workplace health and safety, and staff training initiatives, while actively contributing to strategic planning and policy enhancement.
Application Process If this opportunity sounds like the perfect fit for you, submit your application now by clicking the 'Apply' button.
Please include your resume and a cover letter briefly addressing the key criteria for the role.
Alternatively, you can find all our opportunities at City Fertility Career Opportunities: Please note that applications will be progressed as received.
Fertility Specialists is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.
** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
** All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy