Support Analyst

6 days ago


Perth, Western Australia Digital Resources Australia Full time

Seeking an intermediate Support Analyst to join Data Analytics team in large tier 1 mining company.

**Experience**:

- 1-2 years' experience working in a Service Delivery environment
- Major incident management and response with relevant experience
- Experience using ServiceNow as a ticketing management system
- Experience with the automation and documentation of support processes
- Experience working with Agile Frameworks & DevOps Principles

**Knowledge**:

- Understanding of Data Platform services and Analytics Products
- Understanding of ITIL is desirable, but not a requirement
- Ability to connect external services with internal service delivery

**Skills**:

- Broad skills in SQL, Tableau, Service Now, Snowflake, IT Administration (e.g., Active Directory)
- Flexible and adaptable
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Testing and maintenance

**Education**:

- Tertiary qualification in related discipline



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