Customer Service Officer

3 days ago

Ballarat, Victoria, Australia Chandler Macleod Full time

Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria.

These locations include:
**Ballarat**, Ararat, Colac, Hamilton,
**Horsham**, Portland and Warnambool

The role is responsible for resolution of Registration & Licensing (R&L) customer enquiries raised within Customer Service Centres, in a manner that is timely, efficient, compliant with policy, and meets customer service experience expectations.

The role is also responsible for the conduct of customer appointments to support driver licence testing and registration services.

Key Accountabilities:
4. Directly and indirectly support and promote use of preferred channel services and guide R&L Customer Service Officers on these channels when assistance is requested.

5. Work collaboratively as an effective Team member, participating in learning & development activities, continuous improvement initiatives, and assisting colleagues to meet team objectives.

6. Ensure data integrity and the privacy of personal information is maintained by operating within established levels of delegation and authorisation and by complying with the organisation's code of conduct.

Hourly rate: $30.95 per hour.

Monday to Friday - NO Weekends

A clear National Police Check and Licence check are requirements for this role.

If you would like to express interest in this role, please click the APPLY NOW button

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