Field Service Technician Team Leader

2 weeks ago

Australia Toyota Material Handling Australia Full time

**About TMHA**:
Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation.

TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.

**About the Role**:
The Field Service Team Leader is responsible for developing the skills and abilities of Field Service Technicians through training and onsite assistance. In addition to the requirements of the Field Service Team Leader the incumbent will continue to meet the basic responsibilities of a Field Service Technician.

**Key Duties & Responsibilities**:

- Be the first point of contact for technicians for operational and technical matters.
- Ensure all Technicians are abiding by TMH WHS & environmental policies.
- Ensure that safe work practices are used when carrying out all tasks bearing in mind customer site conditions and requirements.
- Assist the technicians in their ability to meet standard times in accordance with any quoted timelines;
- Ensure all technicians are meeting the minimum standard for service van cleanliness, technician grooming and presentation standards;
- Ensure regular contact is maintained with the Field Service Controllers (FSC) & Field Service Manager (FSM);
- Assist technicians with methods to ensure labour utilisation, paperwork and operational requirements are met;
- Correct any customer issues in conjunction with the FSC and/or FSM;
- Work with technicians to maintain inventory stock levels;
- Other tasks as requested by the FSM.

**Skills and Experience**:

- Previous experience leading a team in a similar environment.
- Relevant trade qualification.
- Experience in maintenance of IC and/or battery electric forklifts.
- License to install and repair LPG systems (desired);
- Excellent customer service skills
- Strong communication and interpersonal skills
- Strong organisational and time management skills
- Strong ability to work as part of team

**Our commitment**:
**Apply

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