Service Delivery Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

The Role

Toll Group is in search of a high calibre Service Delivery Manager based in Brisbane, Sydney or Melbourne/. In this role, you will have the opportunity to lead the delivery of logistics services to Government and Defence clients, ensuring operational excellence and customer satisfaction. You will play a critical role in designing and scaling supply chain capabilities, driving innovation, and supporting mission-critical outcomes for our clients.

As the Service Delivery Manager, you will:

- Lead Service Excellence - Oversee the delivery of logistics services to ensure timely, efficient, and contract-compliant operations for government and defence clients.
- Own and Evolve Capabilities - Take ownership of key supply chain products and capabilities, driving their development and operational excellence.
- Drive Growth and Innovation - Develop tailored logistics solutions for new customer needs, collaborating with internal and external stakeholders.
- Ensure Compliance and Performance - Monitor SLAs, manage subcontractor performance, and uphold Toll's HSSEQ standards while ensuring accurate reporting and analysis.
- Lead and Empower Teams - Mentor and manage a high-performing team, allocate resources effectively, and foster a collaborative, safety-focused work environment.
- Champion Customer Relationships - Act as the primary contact for assigned clients, building strong partnerships and driving continuous service improvement.

What We're Looking For

If you're ready to bring your passion and expertise to a role where you can truly make a difference, we'd love to hear from you.

Qualifications
- Bachelor's degree in either Business, Operations, or related field (desirable)

Skills and Experience:

- Proven experience in service delivery management or operations.
- Strong leadership and team management capabilities.
- Excellent communication and stakeholder engagement skills.
- Solid understanding of contract management and compliance.
- Proficiency in service management tools and project execution.
- Able to travel inter state once or twice a month

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.