Total Loss Claims Officer

**Exciting opportunity to join SA's iconic RAA Insurance in the Total Loss Claims Team**:

- **Showcase your Insurance Claims experience in a growing organisation**:

- **Permanent, Full-time role based at Mile End, WFH flexibility after probation**

Due to internal movements, a fabulous opportunity has become available for an experienced Claims Officer to case manage end to end total loss claims, including procurement of replacement vehicles and sale of salvage.

This exciting role will involve you processing claims within the RAA Insurance claims area within established guidelines, efficiently and professionally in order to achieve the fair and equitable settlement of claims whilst providing an exceptional level of member service. You will also:

- Deliver exceptional and professional service to members and internal/external customers by identifying, responding to, and satisfying their needs
- Negotiate settlements for claims within appropriate authority limits and procedures
- Identify possible fraudulent matters and consult with Management on recommended actions to be taken in accordance with the Insurance Contracts Act and the company fraud policy.
- Process claims payments and associated administration
- Able to achieve set KPI's and quality targets consistently
- Plus much more

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference.

At RAA we hire on cultural fit first and technical fit second. However, to be successful in the role you will need to have:

- Motor or similar claims experience is preferred
- Outstanding attention to detail and excellent verbal and written communication skills
- Strong negotiation skills
- A positive can-do attitude and team ethos
- Ability to establish and maintain relationships with a wide variety of key stakeholders
- Knowledge of the General Insurance Code of Practice, The Australian Privacy Principles, Dispute resolution process and legislative requirements arising from the relevant acts.
- Working knowledge of the Insurance Contracts Act and other relevant applicable Acts.

**About us**

As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we're also elevating our offering to include electric vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We're also one of the state's largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

***

**Benefits**

***

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.