Account Executive

2 weeks ago

Melbourne, Victoria, Australia Microsoft Full time

In this Account Executive role, you will be working with organisations in the Manufacturing and Critical Infrastructure ATU. These industries have an incredible role in building Australia's future. You will provide long term solutions to help your clients thrive and maintain sustainable growth in a rapidly changing world. With the support of passionate team members, inclusive leaders and incredible technology, you will be empowered to live the life you want while making lasting impact.

**Responsibilities**:
**Your Key Responsibilities include**:
Customer Engagement
- Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer's organization to establish alignment on mutual goals and trust in future interactions.
- Proactively develops a strong understanding of the customer's industry and priorities and to act an an advocate on behalf of the customer
- Understands customer drivers of digital transformation to orchestrates internal teams to accelerate the customer's digital transformation.

Account Management
- Develops and oversees the execution of account plans for multiple accounts and drives accountability to deliver on account plans among the extended virtual teams and internal industry experts.
- Engages with internal and external stakeholders on business planning to review and plan for accounts. Set priorities, focus, and resources and strengthens operations, ensuring that the extended virtual team and other stakeholders are working toward common goals.
- Expands the network of key internal and external partners for accounts to ensure execution of core tasks and account objectives with a view to grow our relationship with customers with the help of key partners to develop and promote mutually-beneficial customer digital transformation strategies.

Sales Excellence
- Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. s.
- Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise
- Articulate and share Microsoft's value proposition aligned to customer's business objectives. Develops plans to offer solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.
- Develops value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes to generate business and upsells. Presents business plans to customers to generate new opportunities.

Industry Knowledge
- Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities and potential threats the customers face. Coordinates with internal industry experts (e.g., industry solutions executives) to gather industry data of assigned accounts and improve planning. Demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

**Qualifications**:

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