
Social Media Community Engagement Volunteer
1 week ago
Social Media Community Engagement Volunteer
We are seeking a dedicated and responsive volunteer to help us manage our social media channels. This role involves monitoring and engaging with our online community, responding to inbox messages and comments, and fostering meaningful interactions that encourage people to become long-term supporters, sponsors, or donors.
This volunteer will play an important role in nurturing connections with our audience and strengthening Rafiki Mwema's online presence.
Role Overview
We are seeking a dedicated and responsive volunteer to help us manage our social media channels. This role involves monitoring and engaging with our online community, responding to inbox messages and comments, and fostering meaningful interactions that encourage people to become long-term supporters, sponsors, or donors.
This volunteer will play an important role in nurturing connections with our audience and strengthening Rafiki Mwema's online presence.
Key Responsibilities
Monitor inbox messages and comments across all key channels: Facebook, Instagram, LinkedIn, Twitter (X), TikTok, and WeAre8.
Reply to messages promptly using Rafiki Mwema's tone and brand guidelines.
Interact with followers through likes, replies, shares, and thoughtful comments.
Identify opportunities to turn engagement into action (e.g., suggesting sponsorship, sharing donation links, or inviting people to learn more).
Flag sensitive or complex enquiries to the appropriate Rafiki Mwema staff member.
Maintain confidentiality and child protection principles at all times.
Provide a short weekly update on common questions, trends, or opportunities observed.
Skills and Attributes
Confident communicator with excellent written English.
Social media savvy and comfortable using multiple platforms.
Able to work independently, following written instructions and brand guidelines.
Friendly, empathetic, and professional tone.
Passionate about Rafiki Mwema's mission.
Seniority level
Internship
Employment type
Volunteer
Job function
Marketing and Sales
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