Client Services Manager

6 days ago

Adelaide, South Australia Support Worker Co. Full time

Work in a high-performing and fast-paced environment
- Mentoring provided to help achieve the strategic plan of the organisation
- Dedicated budget for training and development for the first year of employment

**Overview of the role**:
As
**Client Services Manager,** you will be responsible for supporting the CEO with a small and committed leadership team to deliver quality outcomes for people living with developmental disability, and/or Autism.

You understand the concept of and can demonstrate, commitment to servant leadership. You will ensure continuous and open collaboration resulting in sound operational and financial performance across existing and emerging services.

Exemplary customer service, together with the sustainability of the business is a key focus of your role. Specifically, you will contribute to the growth of NDIS revenue streams while implementing operational efficiencies.

You will role model the leadership behaviours and values that contribute to a high-performing and engaged culture. Lived experience of disability or service expertise in disability and healthcare governance roles is
**essential.**

**You are involved in the following key areas of responsibility**:

- Operational Excellence in NDIS and Dept Child Protection Service Delivery
- NDIS Quality & Safeguarding compliance and restrictive practice reporting framework
- Financial Performance
- People & Culture
- Environment, Health & Safety
- Clinical Governance

**What we are looking for**:

- Excellent customer service and proactive relationship management skills.
- Experience in financial/ budget program management
- Excellent verbal and written communication skills.
- Highly organised, able to prioritise and manage multiple tasks.
- Positive, energetic, and savvy manner.
- Proven ability to work to strict deadlines
- Previous experience in a similar role in the community services sector
- Attention to detail and accuracy.
- Ability to work effectively under pressure.
- High level of initiative and work well in a team environment.
- Stays well-informed of industry news, trends, and changes

**About You**:

- Experience in leading, managing, and coaching staff
- Strong knowledge of the disability sector and NDIS, preferably experience with Supported Independent Living
- Experience in a dynamic management role that is fast-paced where no two days are the same
- High attention to detail with a strong work ethic and a passion for supporting people with a disability
- High level of customer service experience
- Demonstrated ability to be effective in all areas of risk management and incident reporting
- A clinical background in disability services will be well regarded

If you have a passion for positively impacting people's lives, exceptional organisational skills, and a strong understanding of compliance requirements; we encourage you to apply.

Please note, only successful applicants will be contacted.

  • Client Relationship Consultant

    20 hours ago

    Adelaide, South Australia My Plan Manager Full time

    OverviewAdd expected salary to your profile for insightsPermanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability... but that doesn't mean it's easy to navigate. And...

  • Client Relationship Consultant

    7 days ago

    Adelaide, South Australia My Plan Manager Full time $70,000 - $120,000 per year

    Client Relationship Consultant (multiple positions)Permanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And that's...

  • Client Relationship Consultant

    6 days ago

    Adelaide, South Australia My Plan Manager Full time

    Overview Add expected salary to your profile for insightsPermanent, full-time position Based in Adelaide Candidates with WWCC & NDIS clearance preferred About us The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's...

  • Client Relationship Consultant

    5 days ago

    Adelaide, South Australia My Plan Manager Full time

    OverviewAdd expected salary to your profile for insightsPermanent, full-time positionBased in AdelaideCandidates with WWCC & NDIS clearance preferredAbout usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And...

  • Service Delivery Manager

    1 week ago

    Adelaide, South Australia My Plan Manager Full time $80,000 - $120,000 per year

    Exciting OpportunityClient Services- Service Delivery ManagerThe Service Delivery Manager will use the exceptional leadership skills to enable and drive their team to deliver the highest standard of service and care to clients and providers, while maintaining sustainable levels of productivity The Service Delivery Manager will support their teams to work in...

  • Client Services Manager

    9 hours ago

    Adelaide, South Australia beBeeCustomer Full time $55,000 - $62,000

    About Our Client Services ManagerWe are looking for a highly skilled individual to join our team as a Client Services Manager. This role involves providing exceptional customer service, connecting with clients by phone, and processing invoices and reimbursements in line with our high standards.The successful candidate will have previous experience in...

  • Client Services Manager

    7 days ago

    Adelaide, South Australia Providence Wealth Full time $104,000 - $130,878 per year

    Are you looking for a private wealth client services opportunity that will allow you to leverage your experience?Providence Wealth is a privately owned group that has been providing clients with a boutique, bespoke investment offering since 2000. Servicing valued clients nationally, we have offices in Adelaide, Melbourne, and Sydney. We provide an integrated...

  • Client Service Manager

    3 days ago

    Adelaide, South Australia SMSF Operations Pty Ltd Full time

    OverviewAdd expected salary to your profile for insightsAs one of the largest players in the Self Managed Superannuation Fund (SMSF) administration market, SuperConcepts is an industry leader with over 40 years' experience providing award-winning SMSF and investment administration and technology solutions to thousands of trustees, investors and...

  • Client Service Manager

    3 days ago

    Adelaide, South Australia SMSF Operations Pty Ltd Full time

    OverviewAdd expected salary to your profile for insightsAs one of the largest players in the Self Managed Superannuation Fund (SMSF) administration market, SuperConcepts is an industry leader with over 40 years' experience providing award-winning SMSF and investment administration and technology solutions to thousands of trustees, investors and...

  • Client Services Manager

    6 days ago

    Adelaide, South Australia Alex Brown Strategic Financial Planners Full time

    Add expected salary to your profile for insightsAlex Brown Strategic Financial Planners – Gawler East, SAAre you an experienced financial planning professional who thrives in a client-focused role? At Alex Brown Strategic Financial Planners, we're looking for a motivated Client Services Manager to join our boutique practice and help us deliver an...