Customer Service Representative

3 weeks ago


Perth, Western Australia Bankwest Part time
Overview

Bankwest, Perth, Western Australia, Australia. Join to apply for the Customer Service Representative - Fraud Detection - Part time role at .

Bankwest Perth, Western Australia, Australia. Join to apply for the Customer Service Representative - Fraud Detection - Part time role at Bankwest.

Due to growth in our GFMS team, we are looking now for part-time Customer Service Representatives in our Fraud Detection team. 12 months maximum term contract based in Perth. Roles available are for hours. First 3 months will be office based, hybrid working afterwards (Managers discretion). You must be available to work on a 24/7 rotating roster.

Responsibilities
  • Handle inbound and outbound calls relating to potential Scam or Fraud activity
  • Creating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiries
  • Work in a high paced environment with a passion to inspire confidence in our customers, specifically when dealing with a fraud or scam situation
  • Perform the detection analyst duties over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure
  • Identify digital fraud trends and report on these accordingly
  • Manage a high volume of customer calls and scam alerts
  • Prompt escalation of issues/risks out of delegation and/or as required
  • Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained
Qualifications
  • Strong problem-solving and decision-making capability
  • High level of personal integrity & commitment to confidentiality & privacy principles
  • Availability to be rostered across a 24 hour/7 day roster
  • Financial Services Industry experience preferred with a focus on Online and Mobile correlated roles
  • Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
  • Ability to resolve basic customer complaints
What will help you succeed
  • Strong customer service skills to build and maintain positive relationships and resolve potential fraud/scam activity
  • Ability to work in a high volume call centre environment
  • Ability to think outside the box to provide the best solutions
  • Ability to perform well in an ambiguous environment
  • Ability to interact with a wide range of customers and colleagues
  • Desire to deliver excellent customer service
  • Ability to work in a fast paced & highly regulated environment
What to include in your application
  • CV that demonstrates your Customer Service experience
  • Cover letter that details your motivations or interest in Fraud
  • State in your cover letter or application the hours you are looking for
  • Confirming you are able to commit to the 24/7 roster and ability to work in the Perth CBD office (first 3 months in office, 20% in office post this - Manager's discretion)

Advertising End Date: 04/09/2025

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Other

Referrals increase your chances of interviewing at Bankwest by 2x

Get notified about new Customer Service Representative jobs in Perth, Western Australia, Australia.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.


#J-18808-Ljbffr

  • Perth, Western Australia beBee Opportunity Full time $40,000 - $60,000

    Customer Service RepresentativeWe are looking for enthusiastic and customer-focused individuals to join our team as a Customer Service Representative.Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction with our customers is positive and memorable.About the RoleThis is an exciting opportunity to work in...


  • Perth, Western Australia beBeeCustomerService Full time $50,000 - $75,000

    Customer Service RepresentativeWe are seeking an experienced customer service representative to join our team. The successful candidate will be responsible for providing excellent customer service and generating brand awareness.The ideal candidate will have a passion for customer service and sales, with excellent time management skills and the ability to...


  • Perth, Western Australia beBeeCustomerService Full time $65,000 - $85,000

    Customer Service RepresentativeWe are seeking a highly skilled customer service representative to join our team. This is an exciting opportunity for a motivated individual to take on a challenging role and contribute to the success of our organization.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment,...


  • Perth, Western Australia Probe Cx Full time

    About the role We're on the lookout for multiple Customer Service Representatives to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate...


  • Perth, Western Australia beBeecustomer Full time $320

    Customer Service Representative OpportunityWe are seeking a seasoned professional to fill the role of Customer Service Representative for an ongoing assignment.The position is a full-time opportunity with flexible hours, starting immediately. Essential skills include:Previous experience in customer service or administrationDemonstrable ability to understand...


  • Perth, Western Australia beBeeCustomerService Full time $45,000 - $80,000

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service and maintaining a positive store environment.This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our business. If...


  • Perth, Western Australia beBeeService Full time $45,000 - $65,000

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic customer service representative to join our team in Western Australia. As a key member of our store team, you will be responsible for providing exceptional customer experiences and ensuring that all customers leave the store with a positive impression.Main...


  • Perth, Western Australia beBeeCustomer Full time $48,000 - $82,000

    Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring that every interaction with our customers is positive and memorable.Key Responsibilities:Providing excellent customer service...


  • Perth, Western Australia beBeeCustomerService Full time $60,000 - $100,000

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team. This is a highly sought-after role in a supportive and nurturing environment with exceptional staff retention.The RoleThis is a customer-facing position where you will be the first point of contact for enquiries and orders, providing...


  • Perth, Western Australia Bankwest Part time

    OverviewBankwest, Perth, Western Australia, Australia. Join to apply for the Customer Service Representative - Fraud Detection - Part time role at .Bankwest Perth, Western Australia, Australia. Join to apply for the Customer Service Representative - Fraud Detection - Part time role at Bankwest.Due to growth in our GFMS team, we are looking now for part-time...