Food And Beverage Attendant

2 weeks ago

Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time

Summary

**Operational**
- To be fully aware of all events and activities within Food & Beverage & hotel on a day to day basis.
- To provide a courteous, professional, efficient and flexible service at all times following the Operational Standards of Hyatt Place Melbourne Caribbean Park.
- To be responsible for an assigned section within the Restaurant or event area.
- To seat, present menus, take orders, serve food and beverage to guests according to the established sequence and procedures.
- To set up, clear and reset designated work areas.
- To be fully conversant with all services and facilities offered by the hotel.
- To perform opening and closing procedures established for the place of work assigned.
- To have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up-sell alternatives.
- To ensure that the place of work and surrounding area is kept clean and organised at all times.
- To monitor operation supplies and reduce spoilage and wastage.
- To report lost and found items.
- To assist in identifying all training needs.
- To conduct on the job training.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To deliver the brand promise and provide exceptional guest service at all times.
- To keep a positive and professional relationship between all departments across the Hotel and Food & Beverage.
- To provide excellent service to internal customers in other departments as appropriate.

To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.

**Qualifications**:
Customer Service

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