Product & Partnership Manager, Travel

Product & Partnerships Manager, Travel

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the Team

The Global Programs team is the strategic partnership group of AIG Travel, focused on building and managing long-term relationships with airlines and online travel agencies. The team comprises Product & Partnerships Managers and Business Project Managers who work collaboratively with AIG Travel's broader organisation in rolling out our travel insurance distribution solutions end-to-end for our partners so they can maximise their ancillary revenue. Team members gain broad exposure and experience across AIG Travel as we identify and implement solutions that best suit the unique needs of our travel partners and their customers.

About the role

The Product & Partnerships Manager is responsible for building and strengthening our travel distribution partnerships in the market and represents AIG as the main point of contact for our partners. You will be responsible for developing the business plan for our partnership's strategy amidst an exciting time for travel insurance growth. The Product & Partnerships Manager drives collaboration and alignment with our partners, resulting in win-win outcomes for our partnership and our end customers.

What you need to know

The Product & Partnerships Manager will be responsible for but not limited to:

- Act as the day-to-day main point of contact for our partners for all aspects of the travel distribution partnership, from product development & governance, underwriting, customer services & operations, marketing, and training
- Develop and implement a strategic partnership vision & 3-year plan with our partners and internal stakeholders. The 3-year plan comprises a prioritised portfolio of projects/initiatives that drive sustainable growth, revenue optimisation and deliver customer value.
- Work closely with the Business Project Manager in:

- project prioritisation and planning
- managing and influencing cross-functional team members to deliver projects on time and on quality
- Oversee the end-to-end customer-centric product development and governance of new and existing products from design phase through to launch and post-launch monitoring.
- Assist with development of business requirements for IT related work items, acting as Business point of contact and SME
- Ensures and drives day to day business compliance with all regulatory, legislative and internal compliance obligations.

What we're looking for:

- Capable of building strong, meaningful relationships with a variety of internal and external parties alike, with demonstrable influencing and presentation skills at all levels
- Solutions-oriented - Someone who clearly articulates problems/opportunities/process frameworks for the team and is curious and resourceful in developing solutions
- Team player with experience working with cross-functional stakeholders
- Organised with exceptional attention to detail
- Proficiency in MS Word, Excel, PowerPoint, Visio SharePoint; exposure to fintech/insurtech or ecommerce businesses preferred

LI-JC1

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies a