Delivery Services Officer

2 days ago

Melbourne, Victoria, Australia Lineage Logistics Full time

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details
As we continue our transformation and growth journey in the region, we are now looking to appoint a**Delivery Services Officer**to join our team at our Lyndhurst facility in Dandenong South, Melbourne.

**This is essentially an administrative role working part-time from 7.30am to 11am, Monday to Friday at our Dandenong South facility in Melbourne.**

At Lineage, the Delivery Services Officer works efficiently and collaboratively with our customers and operations teams across Victoria, New South Wales and Queensland to manage and resolve customer queries, finding the best solutions for both our customers and the business.

It's a dynamic, fast-paced role requiring outstanding customer service, problem solving and influencing skills.

**Key responsibilities**include but are not limited to**:

- Partnering with the operations team to ensure all customer enquiries are dealt with and resolved in a timely manner
- Diagnosing inbound customer service enquiries and resolve where applicable
- Conducting enquiries with internal stakeholder prior to escalation any complex customer enquiries to Leader and operations
- Producing KPI reports and performing general administration tasks as required

**Your experience and skills should ideally include**:

- Experience in a similar role, preferably within a manufacturing, logistics or distribution environment
- A good of understanding of a fast-paced logistics/retail operation
- Extensive experience in providing high quality and professional service to both internal and external stakeholders, including managing competing customer and internal stakeholder requests
- Impressive credentials in developing strong relationships and rapport with customers and internal operations staff
- Outstanding verbal and written communication skills
- Time management and organisational skills
- IT skills (Microsoft Office, WMS, TMS)

**Why is this opportunity exciting?**
We're a values-based business which puts the safety and respect of our team first and believe the foundation for stability & growth starts with trust, support and collaboration.
As the global leader in temperature-controlled logistics, you will have the opportunity to build a long-term, stable career working with some of the most talented professionals in the industry.

We also partner with some of Australia's leading and most iconic brands and you will have the chance to develop deep and rewarding relationships with key stakeholders across these businesses.

Why Lineage?

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

  • Service Delivery Officer

    3 days ago

    Melbourne, Victoria, Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeService Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeGet AI-powered advice on this job and more...

  • Service Delivery Officer

    3 days ago

    Melbourne, Victoria, Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation OfficeService Delivery Officer / Debt Collection Officer (AM)1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian...

  • Contractor Delivery Driver

    7 days ago

    Melbourne, Victoria, Australia Endeavour Delivery Full time $60,000 - $80,000 per year

    About UsCome and work for the Endeavour Group help us 'create a more sociable future together', We are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.Endeavour Delivery is Australia's drinks home delivery specialist, and we are looking for delivery drivers to...

  • Service Delivery Officer

    5 days ago

    Melbourne, Victoria, Australia Australian Taxation Office Full time

    OverviewJoin to apply for theService Delivery Officerrole atAustralian Taxation Office.We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm. You will spend...

  • Service Delivery Coordinator

    3 days ago

    Melbourne, Victoria, Australia Prixcar Services Full time

    **Join Our Team as a Service Delivery Coordinator**- Exciting opportunity in the automotive industry- Dynamic work environment- Supportive team culture- Room for growth and developmentAt PrixCar, we are passionate about revolutionising the automotive logistics industry with cutting-edge solutions and unparalleled service. Our commitment to excellence drives...

  • Service Delivery Officer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Taxation Office Full time

    OverviewJoin to apply for the Service Delivery Officer role at Australian Taxation Office.We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm. You will spend...

  • Service Delivery Officer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Taxation Office Full time

    OverviewJoin to apply for the Service Delivery Officer role at Australian Taxation Office.We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm. You will spend...

  • Service Delivery Officer

    6 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $58,000 - $83,000

    Job DescriptionThe role of Service Delivery Officer is pivotal within our organization, ensuring that customers receive exceptional service while maintaining safety on and around the rail network.Key ResponsibilitiesCommunicate accurate and timely information to customers, coordinating coach replacements as needed.Process ticket sales and seat reservations...

  • Service Delivery Officer

    1 week ago

    Melbourne, Victoria, Australia Buscojobs Full time

    At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians.Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.As a Service Delivery Officer (Business Registry Support), in the...

  • Service Delivery Manager, Technology Services

    4 days ago

    Melbourne, Victoria, Australia Court Services Victoria Full time

    About usThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...