State Operations Manager

**The Company**

Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world's largest independent Coca-Cola bottler. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.

Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Barista Brothers, Jim Beam, Canadian Club and Grinders Coffee.

We're proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.

At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. As an employer, as a place to work, and as a business. Because when we represent the society we serve, everyone is truly welcome. Everyone In - no one left out.

This role is responsible for Western Australia and South Australia and some interstate travel will be required.

**The role**

The State Operations Manager (Neverfail) plays an integral leadership role that sets the strategy, implementation and execution or our end-to-end delivery model across the Neverfail business.

In this role, the State Operations Manager (Neverfail) will be responsible for driving customer service excellence that safely delivers the growth objectives and aspirations of Neverfail through the Logistics arm of the business. You will be accountable for the logistics commercials, ensuring effective management of the financial levers that impact on your state P&L.

You will be a resilient leader that embraces and drives change through the organisation, bringing to life the Logistics initiatives as part of the Project Upstream transformation.

Leveraging their strong commercial expertise, the State Operations Manager (Neverfail), will maximise GSR and positive EBIT outcomes, whilst mitigating risk in accordance with CCEP's guidelines, policy, and performance metrics.

Communication, leadership, exceptional negotiation and influencing skills are essential, along with your ability to effectively manage and build strong working relationships with key decision-makers and key stakeholders both internally and externally. You will be a collaborative and outcomes-focused leader who will work closely with both your sales and operations team counterparts, your direct team (and theirs) as well as the broader Neverfail community.

**Key responsibilities include**

**Leadership & Culture**
- Drive a strong safety culture, leading by example and driving key strategic safety initiatives.
- Provide a safe environment for all employees, Contractors, and visitors by ensuring compliance with our workplace health and safety, chain of responsibility and contractor management policies and procedures.
- Develop and maintain an inclusive team and community culture that enables our people to feel recognised, valued and engaged.
- Lead, coach and develop a diverse and high performing team that allows our people to realise their career potential.
- Drive and embed consistency in routines across Logistics, targeted at unlocking a competitive edge for Neverfail in the bulk water industry.
- Hands on and lead from the front, demonstrating personal commitment to change.
- Make decisions that are not only right for today but don't compromise tomorrow, taking a balanced view that ensures we deliver the yearly result and build long term sustainability.
- Be an active member of the Neverfail Operations LT, demonstrating strong interpersonal skills and ability to liaise and influence across all levels.

**Negotiation**
- Planned and intentional with negotiations.
- Prioritisation / agility around growth options.
- Negotiating contracts for delivery partners (3PL & Owner Driver Contractor & Distributors).
- Use of appropriate behaviour and tactics to drive the best outcome for Neverfail & CCEP.
- Provide guidance, support & Insights to Logistics Managers on Strategic business decisions that maximise efficiencies, reduce cost and future drive the Neverfail business.

**Customer focused & alignment**
- Build, develop and maintain strong relationships and understanding of Neverfail customers and how to deliver the best outcome for each customer.
- Understand and anticipate the changing needs of our customers and support the development of strategies to respond to these.
- Build a customer centric culture that delivers the right outcomes for our customers and maximises revenue performance for Neverfail.
- Embed Planned Call principles that drive customer satisfaction and supports the desired growth and financial outcomes for Neverfail.

**Planning & Strategy**
- Contribute to the development of the Ne