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Bake And Create Club Assistant

2 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Customer Service Representative – Comm Scope (Sydney, Australia)In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney, Australia.
The CSR is responsible for cultivating customer relationships for current and potential customers by utilizing excellent and in-depth knowledge of Comm Scope products, capabilities, as well as CRM processes and procedures.
The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover).
This may include, but is not limited to, generating quotations and price responses, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.ResponsibilitiesPre-order: prepare sales quotation using SAP system and/or pricing tool, perform lead-time checks, and liaise with other functional teams to respond to customer inquiries.Work closely with Customers and Sales Team to understand products and services and meet customer needs.Communicate and collaborate with Materials Management and/or Operations to anticipate projects, completion timetables, and potential scheduling issues.Order Management: process purchase orders, sample requests and approved return requests, and follow through to shipment (order entry, acknowledgments, confirmations, change notifications, etc.).
Identify items with shipment schedules that fall out of lead-time and proactively expedite with Planners.Monitor and follow up on shipment schedules to ensure timely delivery or pickup as per incoterms of sale.Set up regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-backs and discuss/resolve any open issues.Process rebates and stock returns approved by Product Line Management.Support quality and warranty processes where required.Participate in ongoing product, process, systems and business skills training; provide back-up assistance to peers.Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time.QualificationsDiploma/Degree in Business or related discipline with at least 3 years of experience in Customer Service or Order Fulfilment.Knowledge or experience with SAP system preferred.Excellent communication skills and telephone etiquette.A pleasant personality with a passion for service excellence.A strong team player who can adapt to a fast-paced and dynamic environment.Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.Comm Scope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
If you are seeking an accommodation for the application or interview process, please contact us to submit your request.
You can also learn more about Comm Scope's accommodation process and EEO policy.Nine – Customer Service Representative (Drive)Location: McMahons Point, NSW, AustraliaRole seniority: graduate, juniorOverview: This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU.Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.Qualifications1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.Strong communication skills with a customer-first approach.Proficiency in CRM platforms like Salesforce.A knack for data analysis to support client goals.Excellent organisational skills and the ability to multitask effectively.Comfort working independently and collaboratively with various teams.Additional informationNine is Australia's largest locally owned media company.
Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.Our content reaches almost every Australian - meaning what we do has real impact.
We bring people together, celebrate the big moments, and capture the everyday ones.Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives.
We're evolving and we need people like you to bring new ideas, innovate and make your mark.How we workAt Nine, our flexible work options vary by role and team.
Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements.
We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.Admission – Customer Service Representative (Patient Support)Location: Sydney, NSW, AURole: Customer Service Representative - Patient Support (Casual Position | 3-Month Contract | In-Office)The RoleJoin our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.Key ResponsibilitiesHandle inbound patient calls regarding pre-admission queries and concernsGuide patients through preparation requirements and documentationMaintain accurate patient records in our healthcare systemCoordinate with clinical teams to ensure smooth patient transitionsProvide empathetic support while maintaining strict confidentialityWhat You'll NeedStrong communication skills and natural empathyAttention to detail and ability to multitaskComfortable with computer systems and learning new softwareUnderstanding of confidentiality requirementsWhat We OfferCompetitive casual hourly rateComprehensive training and ongoing supportOpportunity to make a real difference in patient careContract Details: 3-month initial contract with potential for extension.
In-office position.
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