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1 week ago

Sydney, New South Wales, Australia Cultural Care Services Full time

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Cultural Care Services (CCS) is a growing, South Australian NDIS provider committed to delivering high quality, flexible core supports to our participants. We're now looking for an experienced Operations Manager to take the lead on daily service delivery and quality.
The Role
You will oversee all operational aspects of our support services, maintaining compliance with NDIS and organizational standards and requirements, overseeing efficient rostering, fostering strong team support, and upholding exceptional care for participants. You will work closely with participants, families, and a multidisciplinary team to ensure high-quality, person-centred service delivery.
Key Responsibilities
· Manage rosters aligned with participant needs and budgets.
· Lead and support staff; manage shifts and performance issues.
· Maintain support plans, risk assessments, and NDIS compliance.
· Oversee documentation, case notes, and reporting.
· Approve payroll-related submissions.
· Handle incidents, complaints, and feedback.
· Liaise with participants, families, and stakeholders.
· Collaborate with internal teams to ensure smooth operations.
· Coordinate staff training and competency checks.
· Ensure compliance and audit readiness.
· Drive service improvements and track KPIs.
· Maintain data accuracy and generate reports.
· Support leadership with projects and priorities.
Key Selection Criteria
· Proven experience in NDIS operations, disability services or community-care leadership and skills
· Strong working knowledge of NDIS Practice Standards, incident management and compliance frameworks
· Excellent written and verbal communication skills
Checks
· Working with Children Check
· National Police Check
What we offer
· Competitive salary package
· The opportunity of career advancement through mentoring
· The opportunity to work with a supportive team who value initiative and innovation in a dynamic fast paced environment
· Access to professional development and paid training
· Employee benefits like gym membership
How to Apply:
If this role aligns with your core values, and you fit the experience and skills required, click the Quick Apply.
Or alternatively, please email your application to with the subject line "
Operations Manager Application – (your name)"
. In your application, attach a copy of your CV and a brief cover letter.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a business manager? Do you have experience preparing work rosters? Do you have a current Working With Children (WWC) Check? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current Australian driver's licence? Do you have experience in a role which requires relationship management experience? How many years of people management experience do you have?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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