Connectivity Support Executive

4 days ago

Sydney, New South Wales, Australia Booking Full time

To be successful in the role you need to combine a love of digging deep to resolve issues, with excellent communication skills to provide a highly satisfying experience to our Connectivity Partners and internal departments. You also need to possess strong collaboration skills to work as part of a global team and support internal departments on connectivity issues.

**B.responsible**

As a Connectivity Support Executive you will:

- Act as the technical point of contact for Connectivity Partners, direct-connected hotel chains and internal Accommodation Partner teams.
- Analyse & troubleshoot Connectivity related issues to enable a flawless exchange of inventory & reservation data.
- Proactively review connectivity quality scores of our biggest Connectivity Partners. Collaborate with them to improve the overall connectivity quality following a set of best practises.
- Provide test and roll out support on new technical solutions to Connectivity Partners to drive better Accommodation Partner experiences. This entails conducting scoping calls on implementation planning & technical specifications, proactive advisory on how to program towards our interface, regular check in on progress and final testing of the new solution.
- Coordinate and facilitate the roll out of new interface connections for direct-connected hotel chains.
- Drive the certification process of new Connectivity Partners. Provide guidance on requirements, assist them throughout the process and test the functionality.
- Identify product bugs, validate them and assess business impact. Work with product teams to get them addressed.
- Contribute to the creation of self help content for Connectivity Partners and internal teams. Educate internal teams on technical connectivity concepts to reduce inbound volume.
- Identify and follow through on opportunities for structural improvement which reduce "customer" effort and/or realize internal efficiencies.
- Participate in global community projects to improve the Connectivity/Accommodation Partner and/or guest experience.

**B.skilled**
- BA/BS degree, preferably in Engineering, Computer Science, Information Systems or related field; or equivalent professional experience.
- Understanding of XML. Knowledge of MySQL is a plus.
- 2+ Years experience in technical or operational support role.
- Analytical & problem solving skills with an eye for detail.
- Excellent interpersonal communication & collaboration skills. Fluent in English and Mandarin (spoken & written). Additional languages are a plus.
- Driven, volunteering for new challenges without being asked, and taking ownership of your work.
- Willing to face all challenges with enthusiasm, and positivity. Can bend and twist with the changes as they come your way.
- Ability to prioritize and deliver according to deadlines and SLAs.
- Ability to effectively work within a fast growing and changing organization.
- Customer focused & can-do attitude.
- **You are already eligible to work in Australia.**

**Pre-**Employment** **Screening**:

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