It Coordinator

3 days ago

Perth, Western Australia Transparency It Full time

Enthusiasm, a professional phone manner and a positive outlook is all you'll need to start at this family owned IT company.
- A great long term role at a friendly, family oriented company
- A varied role encompassing customer service, quoting and scheduling
- Work with an experienced, dynamic & supportive team of professionals

Great work environment, social and friendly team culture and a clear company focus and direction. It's easy to see where you fit and how you can make a difference in this company. In short this is a good client - who run a smooth, switched-on IT services operation with a growing client base.

There's a lot of work to do here between 8:30am - 5:00pm but there's no expectation for you to stay back later or start earlier, strictly office hours, but you won't get bored while you're at work.

To meet the requirements of this role, you will have most of the following:

- Excellent communication skills (both verbal and written)
- A passion for organising or coordinating a team
- Ability to set and manage expectations with customers
- The ability to match engineers to technical issues appropriately (you'll be trained on this)

In this role you will need to:

- Answer incoming client service request phone calls
- Coordination of all IT support teams to ensure maximum utilization of technical resources
- Improve client service, perception, and satisfaction

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