Ict Support Analyst

5 days ago

Melbourne, Victoria, Australia Bg&E Full time

**About Us**

BG&E is an innovative, employee-owned consulting engineering business. Our team of more than 650 highly skilled people, in 15 offices across Australia, New Zealand, Singapore, the United Kingdom and Middle East, design and deliver engineering solutions for clients in the Property, Transport, Ports and Marine, Water, Renewables and Defence sectors.

We collaborate with leading contractors, developers, architects, planners, financiers and government agencies, to create projects that make a difference to people's lives.

**About the role**

This is a great opportunity for a customer savvy individual who enjoys finding tech solutions for our end users to join our supportive and collaborative team in Melbourne.
- What a typical day looks like:_
- Monitor ICT Service Incident and Request queues and responding based on ITIL processes and company SLAs.
- Resolve end-user incidents within office and remotely. This includes hardware and software desktop support.
- Support and troubleshoot local video conferencing equipment and Teams rooms.
- Deploy new hardware for existing and new users using the BG&E standard operating environment.
- Access management.

**About you**
- You have solid experience in IT help-desk support and customer service support
- You enjoy troubleshooting and finding practical solutions for our end users
- Proven understanding and/or qualifications in ITIL service framework
- Azure fundamentals certification
- You are comfortable communicating with internal stakeholders and our vendors with ease both verbally and written
- An ability to prioritise and manage workloads appropriately

**Life at BG&E**
- Flexible working arrangements aimed at achieving real work life balance
- Health and wellbeing support via confidential EAP program
- Competitive remuneration
- Generous leave arrangements including a paid parental leave scheme
- On-the-job training and mentoring to help you be the best you can be, including leveraging BG&E's global network of experts to help you realise your professional development goals

Diversity and Inclusion

Wellbeing, Health and Safety

We ensure our people enjoy healthy workplaces, deploy practices that reduce risk, comply with workplace Health & Safety regulations, impose zero harm to the communities that we operate in and support each other so we can all go home to safely every day.

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