ICT Business Analyst

Join to apply for the ICT Business Analyst role at Country Fire Authority (CFA).

About This Role

Location: Burwood HQ

Employment: Full Time Fixed Term to 14/09/2026

Salary: PTA 5 $107,864 - $121,276 pa (plus 12% superannuation)

The ICT Business Analyst plays a crucial role at CFA by offering expert analytical support and contributing to the acquisition, analysis, design review, configuration, testing and implementation of business and ICT solutions. This position also serves as a vital link between CFA business units and ICT Services, ensuring that systems and underlying processes are well-maintained to effectively support CFA\'s business goals.

Maintaining a dedicated ICT Business Analyst role within CFA is essential as it fosters a deep understanding of business processes and the technologies that enable them. As systems evolve or are replaced, these processes must adapt, requiring strong BA expertise to ensure smooth transitions.

At CFA ICT, Business Analysts are a valued resource strategically deployed across the organisation within a matrix structure, supporting multiple projects to deliver critical business outcomes.

Our ideal candidate will be able to demonstrate the following:

• Relevant tertiary qualifications in business or Information Technology.
• Broad background in ICT systems development, implementation and support with minimum 5 years\' experience working as a business analyst in complex ICT system implementation projects.
• Experience and domain knowledge on human resource information systems, asset management, finance CRM, CMS, BI tools and Online/Mobile service delivery models.
• Demonstrated delivery of successful business cases and other BA specific deliverables and knowledgeable and experienced with BA methodologies.
• Experience working in a matrix structure to assist delivery of multiple complex projects, with competing priorities and timeframes.
• Demonstrated experience working with business and technology stakeholders at all levels.
• High level of written and verbal communication skills and sound interpersonal skills.
• Experience gained working in Government or Emergency Services is an advantage.
• Proven experience delivering ServiceNow solutions, both in collaboration with external partners and within internal teams.

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Click the apply button to access our online application form. You will be asked to provide personal and contact details and respond to employment-related questions. Please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 14th September 2025.

If you require an alternative format or reasonable adjustment to interview arrangements, please contact the person listed on the ad or email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide for recruitment, selection, evaluation and appointment and to report on anonymised key metrics in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact