Digital Cx Design Manager

**Brighter Futures Start here**

As Australia's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices - it's the heart of everything we do.

As a leader in the retail market, we're optimistic about our future and yours. We're relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you'll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it's not just what you do, it's who you are that makes every day living brighter.

**Join the team**

Join our dynamic team as a Digital CX Design Manager In this role you will shape the future of our digital customer experience, lead large projects and make a lasting impact. We are seeking a strategic and critical thinker, with an agile mindset to match.

Reporting to the Head of Customer Design, this role will work across functions to identify critical customer journeys, and shape how they are improved to enhance customer experience. Unleash your creativity and drive in a role filled with opportunities.

**What You'll Be Doing**

**As the CX Design Manager, you will**:
- Lead, support and manage a team of UX designers. Work with team members to navigate challenges, provide direction and mentorship.- Ensure consistent and thoughtful end to end experiences are being created by the team for the Kmart and Target customers- Increase the level of customer satisfaction and profitability of Kmart and Target online businesses- Support and guide team to ensure experiences exceed customer needs and are both feasible and cost-effective to roll out at scale.- Advocate a customer-centric culture across the organisation.

**To Be Successful in This Role You'll Have**:
- Experience in a similar role, retail experience highly regarded- Experience with customer facing products or services- Understanding of WCAG 2.1 Accessibility standards with a thorough understanding of inclusive design principles- Exposure to the end to end design processes from research, discovery through to delivery, measurement and iterative optimisation- Expertise in Human cantered design- Proven ability to work effectively in an environment of high activity, competing priorities and time constraints- Strong interpersonal skills, including the ability to create effective presentations and communicate with influence- Outstanding stakeholder management skills

**Benefits we'll offer you**:
- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.- A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.- Free onsite parking when you're required to come into the office.- We offer inclusive parental leave and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.- A dynamic learning and support program.- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.- In-house café that serves breakfast, lunch and includes a collaborative space to work in.- Reflection room, space for prayer, meditation, or time for yourself.- Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.- Regular product sample sales with tonnes of discounted items to purchase.- Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.- Great career opportunities across the broader Wesfarmers Group.

**We're here to make everyday living brighter**

From humble beginnings in Burwood East, Victoria, in 1969, we're now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We're designing and creating the products people reach for every day. In-store, online, or Click & Collect - getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We're progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

**A place you can belong**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.