CX Design Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $120,000

The Role of a Customer Experience Designer

We are seeking an experienced CX Designer to join our team in Melbourne, Australia. As a key member of our digital performance team, the successful candidate will have the opportunity to work on a broad range of marketing functions and play an advocacy role for the customer.

Key responsibilities include:

  • Designing, delivering, and reporting on a customer experience management program of work
  • Developing key artifacts such as journey maps, service design blueprints, and personas
  • Establishing an innovative best practice approach to deliver exceptional customer experiences

Required skills and qualifications:

  • Experience designing, delivering, and reporting on a customer experience management program of work
  • Proficiency in using technology to improve the process and performance of marketing activity
  • Excellent analytical and problem-solving skills, with the ability to manage defined audience segments to deliver on customer acquisition, retention, and engagement objectives
  • Strong understanding of Adobe Experience Cloud (or equivalent) and its applications in designing and building complex digital experiences

Benefits of this role include the opportunity to work collaboratively with a talented team, contribute to the development of innovative marketing strategies, and grow professionally through ongoing learning and development opportunities.

For more information about this exciting opportunity, please contact us directly.

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