Induction Officer

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
**The Induction Officer is responsible for**:

- conducting employer and apprentice/trainee inductions into various qualifications offered by TAFE Queensland SkillsTech on scope as a preferred supplier under the User Choice agreement;
- completing a range of legislative and business related tasks including negotiating training plans, providing tuition in apprentice/trainee training records and conducting Employer Resource Assessments; and
- developing and maintaining key client relationships and key links with industry to support the position of SkillsTech as the training provider of choice for trade and technical training in a competitive market and commercial operating environment.

This position reports to the Manager, Recognition and Workplace Services.
This is a Temporary, Full-time opportunity, to 29 March 2025 unless otherwise determined.
The position will be based primarily at Acacia Ridge however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Facilitate and conduct face-to-face and phone inductions for apprentices/trainees, ensuring training, legislative and business requirements are met for each apprentice/trainee (including Training Record, Employer Resource Assessment, Training Plan and Induction Confirmation).
- Provide support and guidance to employers and apprentices/trainees on meeting their statutory obligations with respect to training legislation, regulations and guidelines.
- Knowledge of, or the ability to rapidly acquire knowledge of, relevant legislation, regulations, policies and guidelines to ensure that SkillsTech is compliant with statutory obligations regarding Pre-qualified supplier (PQS) and Australian Skills Quality Authority (ASQA).
- Liaise with representatives of TAFE Queensland, industry, employers and community and provide accurate and timely advice to clients and management in regard to SkillsTech Australia programs and services.
- Contribute to continuous business improvement through supporting the development and implementation of internal quality system procedures, processes and documentation to build business efficiencies within the Recognition and Workplace Services team.
- Contribute to the achievement of success within the broader Apprenticeship Management and Administration team through ensuring quality policies and procedures are followed and documentation relevant to the work unit is completed to the required standard.
- Proactively participate in local Performance Planning and Development (PPD) processes, seeking opportunities for self-development and contributing to the development of the team through knowledge sharing and the provision of support, guidance and collaboration.
- Contribute to the success of cultural change within the organisation through promoting and modelling SkillsTech's core values and Agreed Behaviours and the established TAFE Queensland values of Working Together, Focussing on our Customer, Taking Responsibility, Showing Initiative, and Safety First.

**Requirements**:

- Current valid driver's licence is essential

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
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- Proven knowledge and understanding of the Australian Apprenticeship system and TAFE Queensland SkillsTech objectives regarding apprentices/trainees.
- Knowledge of, or the ability to rapidly acquire knowledge of, relevant training legislation, regulations and guidelines, and an ability to achieve business objectives and meet client expectations, whilst ensuring compliance with TAFE Queensland's statutory obligations.
- Proven problem-solving skills, including the ability to work both autonomously and collaboratively to meet key performance indicators (KPIs), and to remain flexible, agile and responsive to changing demands of the business and clients.
- Demonstrated ability to work collaboratively with internal and external stakeholders to support the development of effective relationships with TAFE Queensland clients, in an environment where legislative timeframes and competing priorities are present.
- High le