Client Services Co-Ordinator

1 week ago

Wollongong, New South Wales, Australia Careways Community Full time

**Client Services Co-ordinator**

CareWays Community has been providing services to the community for more than 30 years through in-home care and support for the elderly, Neighbourhood Centres and Youth Services.

**About the role**

We are looking for an experienced Client Services Co-ordinator with initiative, judgement, and administrative ability. This position is based out of our head office at the Dapto Ribbonwood Centre. It is a fulltime position, working Monday to Friday with an option of a monthly ADO. This role will also be required to participate in the oncall weekend rotation roster to provide support and guidance to the Care workers as required.

The Client Service Co-ordinator will enhance the quality of our client's experience whilst promoting their health, wellbeing and continuity of care. This position works collaboratively with clients and key stakeholders to provide individualise case management. The Client Service Co-ordinator plays a key role in promoting the client's goals and wellness outcomes and with collaboration build client numbers with the team.

**Benefits**
- Excellent renumeration in accordance with SACS level 4 of the SCHADS award
- Excellent job satisfaction from supporting people who need it the most
- Access to salary packaging - $15,899 tax free per annum plus $2650 for meals and entertainment
- Access to an Employee Assistance Program for you and your family members
- A culture where you have the opportunity to develop and grow and are a valued and respected team member.

**About you**

To be considered you must have:

- Relevant tertiary qualifications at Degree/Associate Diploma/certificate 4 level (Business, Admin and/or aged care) and or 4 years' experience in a similar position
- Experienced in case management within the home and community care sector with advanced knowledge of person-centred care
- Accurate data entry skills and computer literacy in MS Office
- Demonstrated experience in Home Care service delivery, procurement, and contract management.
- Experience in service development and driving continuous quality improvement and practice and service excellence aligning to Aged Care Quality standards.
- Highly developed interpersonal, communication skills and emotional intelligence with the proven ability to foster relationships and connect with internal and external stakeholders.
- Current drivers' licence and working with children's check.
- COVID Booster vaccination

**How to Apply**

To view the position description, click here

**Important Information**

The recruitment of this position will include several stages including interview, reference checking and a National Criminal History Check. CareWays Community is an EEO employer who encourages diversity in the workplace.

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