Customer Delivery Experience Manager

Join to apply for the Customer Delivery Experience Manager role at King Living2 days ago Be among the first 25 applicantsJoin to apply for the Customer Delivery Experience Manager role at King LivingSince 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.King Living has expanded from a homegrown business into a global brand.
A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment.
We take pride in our past accomplishments and are thrilled by the possibilities of the future.The OpportunityWe're looking for a passionate and experienced Customer Delivery Experience Manager to lead our last-mile transport and delivery operations.
This is a critical leadership role that ensures every King Living product arrives on time, safely, and with the premium service our customers expect.This position will lead the delivery operations team and play a strategic role in transforming King Living's last-mile delivery process into a world-class service model.
You'll work cross-functionally with logistics providers, customer support, drivers, and internal stakeholders to deliver a seamless customer experience from our warehouse to their front door.If you are a natural leader with a passion for logistics, data-driven optimisation, and customer service excellence — this is your opportunity to make a major impact.The RoleOversee and optimise routing, scheduling, and planning for all King Living customer deliveriesLead the improvement of last-mile delivery strategy to deliver service excellence and global best practiceExecute and continually refine King Living's transport and delivery strategy aligned to broader business goalsEnsure full compliance with safety standards, Chain of Responsibility (CoR) and transport regulationsDrive the implementation of advanced delivery booking and routing systems to enhance performance and customer satisfactionManage driver training, accreditation and operational development programsPartner with transport providers to maintain benchmark delivery standards and improve NPSMonitor and control delivery costs by improving route efficiency and reducing operational wasteAct as the escalation point for complex customer delivery issues, ensuring timely and effective resolutionLead and mentor the delivery experience team, identifying skill gaps and building capability through coaching and supportAnalyse delivery performance data to identify and implement improvement initiativesFoster a strong safety and performance-oriented culture within the delivery networkAbout YouYou have 3+ years of experience leading logistics or delivery teams in a last-mile delivery environmentYou bring deep knowledge of logistics, transport compliance and delivery best practicesYou are a proactive problem solver, capable of anticipating challenges and driving operational improvementsYou are confident using data and analytics to inform strategy, optimise routing, and drive efficiencyYou are customer-obsessed, with a focus on delivering an exceptional post-sale experienceYou are a skilled people leader who inspires performance, builds capability and creates a collaborative team cultureYou have excellent organisation, time management and conflict resolution skillsYou are confident communicating with stakeholders at all levels — from drivers to senior leadershipYou are competent with digital tools and systems and keen to adopt technologies that enhance delivery operationsWhy You will Love Working with UsDaily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.Generous Discounts: handsome employee and family & friends discounts on our premium products.Family First: paid parental leave to support you through all stages of life.Career Growth: be part of a fast-growing, innovative company that values your professional development.Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.Our Values - More than Just Words Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living.
These values guide everything we do, from the products we design to the culture we foster.
If you share our values, you will thrive here.Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.King Living is an equal opportunity employer — all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionDistributionIndustriesFurniture and Home Furnishings ManufacturingReferrals increase your chances of interviewing at King Living by 2xSign in to set job alerts for "Customer Project Manager" roles.Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia 2 weeks agoMiranda, New South Wales, Australia 1 day agoAssociate Director Customer Experience Strategy & InsightsSydney, New South Wales, Australia 22 hours agoSurry Hills, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Experience Strategy Senior ManagerSydney, New South Wales, Australia 22 hours agoMillers Point, New South Wales, Australia 2 hours agoNorth Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoCustomer Experience Manager - Fixed Term ContractSydney, New South Wales, Australia 2 weeks agoDouble Bay, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 month agoManager, Customer Success ANZ ASEAN EnterpriseNorth Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoIngleburn, New South Wales, Australia 1 hour agoCustomer Delivery Experience Manager, ACESSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Public SectorSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 days agoMillers Point, New South Wales, Australia 1 day agoOperations & Customer Experience Manager (eCommerce, Direct to Consumer, Global)We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr