Service Advisor

1 week ago

Melbourne, Victoria, Australia Dutton Group Full time

We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker. Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and prioritising is a must

**Tasks and responsibilities will include**:

- Meet and greet clients as the first point of contact for the Service Workshop.
- Follow manufacturer and warranty policies effectively and efficiently.
- Plan, direct, monitor, and control job repairs for retail and internal clients.
- Co-ordinate daily service appointments and manage client expectations.
- Meet workshop service KPIs.
- Ensure customer satisfaction is achieved on a daily basis by providing excellent service.
- Prepare Repair Orders for all client bookings.
- Liaise with the workshop to ensure clients are kept updated regarding the status of services/repairs.
- Promptly invoicing clients.
- Coordinate statutory warranties for internal repairs via the State Workshop Manager.

**Qualifications**:
Previous experience in a Service Advisor role within a prestige dealership is favorable and ideally you will also have the proven abilities in the following:

- Exceptional phone manner.
- Positive, and a can-do attitude.
- Self-motivated and well organised.
- Proficient computer skills/knowledge.
- Able to work autonomously and in a team environment.
- Strong verbal and written communication skill.
- Willingness to learn and grow.

**Additional Information**:

- Work with Australia's largest, preeminent dealer in the used car segment.
- Access to a fully funded Employee Assistance Program to support you and your family.
- A day off for your birthday
- Family fun days, across the country

This is a unique career opportunity for someone who wants to make a significant difference. We will invest and support you to grow and fast track your career.

Our values are built on:

- Customer Centricity
- Integrity, Trust & Respect
- Adaptability & Courage
- Employee Engagement
- Innovation
- Ownership & Accountability

We look forward to hearing from you. Please note: if you join us and refer a friend, we will provide you an upfront bonus

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