Service Booking Agent

1 week ago

Gold Coast, Queensland, Australia Employment Hero Full time

AutoGuru is one of Australia's fastest growing and innovative automotive tech companies located in Broadbeach.

Put simply, we connect customers to mechanics We have thousands of customers visit our website and we connect them with a national network of auto service providers so that customers can better care for their cars. We provide an easy solution to an often confusing decision on who to book your car with.

Our office has a great vibe and you will be working alongside a fun and funky team

**What you will be doing**:
As a member of our Customer Service Team, you will be responsible for delivering awesome inbound and outbound customer experiences across our national network of customers and suppliers. This includes helping customers and workshops with bookings, answering questions and problem solving out of the box customer and supplier queries as they arise.

Overall, you will be an important link between our customers and our suppliers by providing an exceptional level of customer service with a solutions focused mindset.

**Duties include**:

- **Inbound customer service, using empathy and excellent communications skills to help customers and suppliers with queries and bookings.**:

- **Outbound calls to hot leads, working with genuine customers generated from our website to assist them in completing their booking**:

- **Confirming bookings with our Suppliers and creating great rapport with them**

**Our team is customer focused with a can-do attitude. In addition to your base salary, enjoy uncapped commission and have fun with incentives and games.**

**To be successful**:

- **Experience in an inbound or outbound contact centre**:

- **Passionate about delivering a great customer experience**:

- **Excited to work in a fast-paced environment with constant change and growth**:

- **You have the drive to work towards and exceed targets**:

- **You have a natural ability to connect with people and build rapport over the phone**:

- **Excellent communication skills and can pride yourself with attention to detail**:

- **Great problem solving skills with the ability to overcome obstacles**:

- **You have experience using multiple CRM systems and screens**:

- **Utilise your time management and multitasking skills.**:

- **Collaborative team players who relate well to people and see the positives**

**What happens next**

**There will be a pre-screening phone call for successful shortlisted applicants and two interviews where you will get the opportunity to meet some of the team.**

**Connect with us on our socials

  • Reservations Agent

    6 days ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    **Reservations Agent - Groups Coordinator****Main Beach, QLD****Part Time - $25.80 p/hr (Mon-Fri) | $32.25 p/hr (Sat) | $38.70 p/hr (Sun)**Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks Our company comprises of Warner Bros. Movie World, Wet 'n' Wild, Paradise Country, Australian Outback...

  • Reservation Agent

    7 days ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    OverviewWe are looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.Key ResponsibilitiesFIT Bookings: Support FIT reservations by processing...

  • Reservation Agent

    1 week ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    OverviewWe are looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.Key ResponsibilitiesFIT Bookings: Support FIT reservations by processing...

  • Group Booking Specialist

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $68,007 - $80,827

    Hotel Reservations Coordinator">Job Summary:We are seeking a highly skilled and organized Hotel Reservations Coordinator to join our team. As a key member of our reservations department, you will be responsible for handling group bookings, inbound reservations, and providing exceptional customer service to both group and individual guests.Key...

  • Reservation Agent

    1 week ago

    Gold Coast, Queensland, Australia The Star Entertainment Group Full time

    **Reservations Agent - Group Bookings**The Star Gold Coast is seeking a motivated Reservations Services Agent experienced in group bookings to be the ambassador for our award-winning restaurants and luxury 5-Star Hotels.As the voice and point of contact for our guests, this role will suit someone with the ability to deliver world class customer service that...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Oscars Group Full time

    **About Us**:Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding...

  • Reservations Sales Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Village Roadshow Limited Full time

    **Reservations Sales Agent****Full Time | Salary****Sea World Resort, Main Beach Gold Coast****About the role**:Based at Sea World Resort you will facilitate room availability and hotel rates via Opera PMS ensuring data integrity and accuracy in all tasks.**Duties**:- Coordinate room revenue on a daily, monthly and annual basis- Allocate guest room bookings-...

  • Reservation Agent

    7 days ago

    Gold Coast, Queensland, Australia Voco Full time

    **Key Responsibilities**:- **Group Reservations**: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.- **Inbound Reservations**: Assist with rooming list, creating new group bookings. Replying...

  • Reservations Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Job Number** 23190796**Job Category** Reservations**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia VIEW ON MAP**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**The Company****The Location**Surrounded by lush tropical gardens and sparkling...

  • Guest Service Agent

    6 days ago

    Gold Coast, Queensland, Australia Minor Hotels Full time

    We are looking for an enthusiastic and professional full-time Guest Service Agent at Oaks Gold Coast Calypso Plaza Suites in Coolangatta.Location: 99 Griffith St, Coolangatta QLD 4225Responsibilities include:- Welcome and check in guests- Communicate professionally- Make bookings- Assist guests during their stay- Availability to work a 3 week rotation roster...