Account Executive

1 week ago

Canberra, ACT, Australia Arq Group Full time

Arq Group changes the way businesses do business. From award winning mobile apps, cloud and analytical insights, to design thinking and digital marketing. We define, design and create products and solutions that solve problems, big and small. Arq Group are Australia's leading experts in Digital Solutions.
- We create technology. We partner with our clients to solve problems others can't. We do this by hiring the best people out there

At Arq Group, we thrive when our people thrive. To put our products and solutions into the hands of consumers worldwide, we need a professional who knows how to connect. We are currently looking for an account executive to support our growing client relationships in the Canberra market.
- The ideal person will have proven experience building on existing relationships, managing sales and reporting cycles, and ensuring customer satisfaction within your Federal Government accounts. You'll be a proactive and curious member of our growing business, providing clear reporting of account status, smooth onboarding of staff to accounts, and a single touch-point for customers. Your contribution will help us maintain strong relationships with clients whilst building a rewarding career.

**Key Responsibilities**:

- Support clients by understanding their challenges and guiding their expectations
- Maintain Salesforce data hygiene whilst managing the creation and execution of contracts
- Work with our Talent team to resource upcoming engagements
- Illustrate the value of products and services to create growth opportunities; compile and analyse data to identify trends
- Provide oversight to the billing process to ensure a high quality, end-to-end customer experience
- Run meetings with clients to provide clarity of their account status, work that is being completed, and work that is currently forecast for contracting/resourcing.
- Follow up with clients regularly to ensure needs are being met and identify opportunities
- Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects

**Required Experience**:

- 2+ years' experience in a sales and/or client facing role
- Experience providing solutions with either State Government or Retail / Manufacturing organisations
- Ability to manage multiple tasks and accounts, including ad-hoc requests
- Ability to understand client needs, and negotiate
- Proficiency in Salesforce or other CRM a must
- Willingness to travel as needed to meet with clients and prospects
- Strong written & verbal communication skills, ability to create influence
- Proficient Excel skills and strong organisational skills
- Ability to deliver in a fast-paced environment
- Arq Group is the dynamic space for smart thinkers. We create unforgettable experiences, solve complex challenges, and provide seamless, end-to-end solutions for businesses, big and small. from design thinking to customer solutions, leading mobile, cloud and analytical insights, digital marketing, to web design. We are Australia's leading digital partner, powering the growth of businesses, big and small.

At Arq you'll find a true work-life balance. You'll be part of a sincere team that's all about diversity, equality, teamwork and mutual support. Sound like the place for you? Then tell us why you're the one for us.

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