Application Support Analyst

All Systems GO Be part of the next generation of Defence technology
- Support and maintain some of Australia's most sophisticated aircraft maintenance software
- Enjoy flexibility, engaging work and a culture that embraces diversity and open-mindedness

**What this opportunity will mean for you**:

- Purposeful work where your efforts are recognised in an environment where you can thrive
- Joining an organisation that is passionate about developing some of the most impressive careers in the world
- Industry-leading flexibility options to unlock the talent and diversity of every individual
- Unique opportunities to contribute to programs of national significance whilst growing your skills
- A strong safety culture, inclusive teams and work to be proud of, underpinned by a compelling set of values
- BAE Systems Australia offers a hybrid working arrangement and a 9 day fortnight option which is a great opportunity to support flexible working

**Your new role**:
**More specifically, you will be accountable for**:

- Managing the service of customers via Jira Service Desk queues and maintaining the appropriate SLAs for Incidents (Major and Otherwise), Requests, Problems and Changes
- Execution of Run & Maintain work utilising the Agile Scrum methodology or alternate method to be agreed by Manager
- Participate in project delivery, including assisting in the creation of low level designs, as requested by your Manager
- Management and maintenance of Run and Maintain activities including System Monitoring, Health Checks, Patching, Updates and System Upgrades.
- Proactively identify, analyse and resolve problems to optimise systems and minimise risk, document workarounds and implement changes as and when required
- Understand and adhere to Release and Change Management policies and procedures for implementing changes
- Proactively identify inefficient processes and procedures, propose and implement improvements including creating/updating procedures and processes
- Excellent communication skills to effectively liaise with stakeholders, provide progress reports and remove roadblocks to enable task execution

About you

**As an ideal applicant for this opportunity, you'll have**:

- A proven ability to work effectively in a team environment, with a strong customer service ethos
- Good communication skills, able to interact effectively with customers, team members and suppliers
- Ability to assess situations and provide assistance to the team and customers where required
- Ability to prioritise and complete multiple tasks
- Proficiency in SQL Scripting and data manipulation
- Knowledge of business process in Procurement, Supply chain, Inventory, and Asset Management domains will be highly regarded
- The eligibility to secure and retain Defence Industry clearance i.e. NV1
- Ability to show initiative while demonstrating an organised and motivated approach to work
- Ability to manage own workload through using a helpdesk system to manage and record results

Clearances
As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain appropriate clearance.
International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

We are a 2021 Circle Back Initiative Employer - we commit to respond to every applicant.

Our culture
We are committed to building a diverse and inclusive environment where our people can thrive. For us that means ensuring that the voices and talents of our employees are valued and that everyone has a sense of belonging. We do not tolerate discrimination because of differences, such as age, ability, ethnicity, gender, gender identity or expression, religion, or sexual orientation.
If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives via this link.