It Support Analyst

1 week ago


Australia Blue Inc Full time

Leica Biosystems – IT Support Analyst
Position Summary:
This role will be the primary support person for an eQMS (electronic Quality Management System) platform.
Provide support for existing functionality of the application and resolving all incidents/requests within Service Level Agreements.
Coordinates tickets escalated to 3rd level support (IQVIA)
Responsible for User Administration in eQMS
Conduct End User training
Update and Maintain eQMS documents
Provide UAT support
Support Vendor Releases
Support APAC time zone coverage
Bilingual:
English and Mandarin .
Essential Skills / Responsibilities:
3+ years of IT support experience with strong analytical and troubleshooting skills.
Experience supporting a Document Management System/Quality Management System/eQMS –
Smartsolve experience preferred
.
Experience with a help desk ticketing system –
Hornbill preferred
.
Resolve tickets/requests within set SLAs for troubleshooting, performing root cause analysis.
Resolving user questions related to training / processes, etc.
Detail oriented with strong documentation experience.
#J-18808-Ljbffr


  • Business Analyst

    2 weeks ago


    Australia It Alliance Australia Full time

    One of ourFederal Government Clientsis seeking to engage aBusiness Analyst - APS6. This is a long-term contractual position.Please check below all the job details:Contract Duration:03 Years (12 months initially + 24 months extension)Work Location:Canberra (Purely Onsite)Eligibility:You must need to havePositive Vetting Security ClearanceTentative Start...


  • Australia It Alliance Australia Full time

    One of our Federal Government clients is looking for a Senior Systems Analyst in Canberra and Sydney .Skills and Experience:6 years of Siebel experience, including multiple full lifecycle Siebel implementations.At least 5 years of demonstrated experience as a System Analyst.Experience collaborating with developers and testers to analyze systems for defect...


  • Australia Buscojobs Full time

    Base pay rangeA$70,000.00/yr - A$90,000.00/yrThis fintech company based in Adelaide is currently seeking an experienced Application Support Analyst to join their dynamic team.Role OverviewAs an Application Support Analyst, you will be responsible for supporting, implementing and troubleshooting software for the SIT, UAT and production environments used...


  • Australia beBeeData Full time $45,000 - $72,500

    Job OpportunityWe are committed to creating healthier options for consumers. Our mission is to make nutritious food easily accessible.This role will support our Data Analyst by performing various tasks, including:Analysing data and interpreting resultsProviding regular reports and advising on process improvementsGeneral administrative and office...


  • Australia Reece Group Full time

    Technical Support Analyst**Technical Support Analyst - MelbourneIf you are interested in building a career in technology, this could be a great opportunity for you.**About the Opportunity**With over 300 programs in different technologies, TRS is considered the lifeline of Reece and our branches heavily rely on our internal ERP being operational to provide...


  • Australia Ac3 Full time

    Leading Manufacturing company Permanent opportunity Macquarie park location $75,000+super per annum ASAP startThe roleThis leading Global manufacturer with offices based in Macquarie Park are on the lookout for a Level 2 IT Support Analyst with good knowledge across Microsoft technologies and hardware products to join a dynamic team of professionals.Joining...


  • Australia Bae Systems Full time

    All Systems GO Be part of the next generation of defence capability delivery- Newly created role to support and implement the supply chain tools and processes working for our high profile Maritime Sustainment program- Enjoy flexibility, engaging work and a culture that embraces diversity and open-mindednessAt BAE Systemswe are all systems go as we continue...

  • Commercial Analyst

    7 days ago


    Australia Allura Partners Full time

    Commercial Analyst for key division- $100k - $110k + Super + bonus- Genuine market leader**Company**Our client is a leading and innovative company with a product portfolio second to none. The company is considered an employer of choice, invests heavily in the personal development of its staff and can offer career opportunities. Due to an internal move, an...

  • Kyc Analyst

    2 weeks ago


    Australia Cer Financial Full time

    **Job Detail**:- Job ID 35368**KYC Analyst****Canary Wharf****Temporary****£295 per day**cer Financial are working alongside a bank who are based in Canary Wharf, they are looking for a KYC Analyst to join them on a permanent basis.**The Responsibilities of a KYC Analyst will include**:- Ensure all new customer requests are completed ahead of schedule and...

  • Policy Analyst

    2 weeks ago


    Australia Australian Strategic Policy Institute Full time

    **Title**:Policy Analyst - Cyber Security**Occupation**:Policy Analyst (ANZSCO 224412)**Salary**:$110,00 plus 12% super**Hours**: Full time 09.00am-5.00pm**Employer**:Australian Strategic Policy Institute**Location**: Barton ACT**Experience Required**: min 2 years in a relevant role**Duties**: Some of the duties you will be required to perform includeAs a...