
It Support Analyst
1 week ago
Leica Biosystems – IT Support Analyst
Position Summary:
This role will be the primary support person for an eQMS (electronic Quality Management System) platform.
Provide support for existing functionality of the application and resolving all incidents/requests within Service Level Agreements.
Coordinates tickets escalated to 3rd level support (IQVIA)
Responsible for User Administration in eQMS
Conduct End User training
Update and Maintain eQMS documents
Provide UAT support
Support Vendor Releases
Support APAC time zone coverage
Bilingual:
English and Mandarin .
Essential Skills / Responsibilities:
3+ years of IT support experience with strong analytical and troubleshooting skills.
Experience supporting a Document Management System/Quality Management System/eQMS –
Smartsolve experience preferred
.
Experience with a help desk ticketing system –
Hornbill preferred
.
Resolve tickets/requests within set SLAs for troubleshooting, performing root cause analysis.
Resolving user questions related to training / processes, etc.
Detail oriented with strong documentation experience.
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