Desktop Support Officer

2 weeks ago

Echuca, Australia Centorrino Technologies Full time

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our expanding team in Echuca VIC.
Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology, including macOS and Windows PCs, tablets, server systems, network infrastructure, and voice platforms, although the bulk of server and network management will be handled by our specialist teams.
Responsibilities
Lead and manage a medium-sized technical team in day-to-day operations.
Build a friendly rapport with end-users through effective communication and customer service.
Collaborate with your team to identify and improve processes for efficiency.
Coordinate escalation of support tickets effectively.
Seek and act on customer feedback to improve service quality.
Develop and implement new processes for issues without existing procedures.
Ensure documentation and procedures are current and accurate.
Take ownership of daily technology issues and liaise with external vendors as needed.
Work with other teams to ensure successful customer outcomes.
Qualifications
Proven leadership experience managing technical teams and ensuring seamless service delivery.
Strong customer service skills, with a passion for helping others resolve technical issues.
Interest in technology and willingness to learn new solutions and concepts.
Effective troubleshooting communication skills, with the ability to explain technical issues clearly.
Positive attitude and proactive mindset.
Excellent verbal and written communication skills.
Flexibility to handle unusual situations, including adjusting work schedules.
Experience in the education sector is desirable but not required.
Benefits
Opportunities for training and career development.
Discounts and benefits to maximize your financial well-being.
Choice of IT equipment to support your success, including access to cost-price tech for personal use.
Fun team events to foster a vibrant workplace culture.
CT celebrates diversity and values every voice. Apply today and join a team that values innovation, inclusivity, and diversity. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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