Customer Experience/Warehouse Specialist

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

**About the role**:
In this role, you will be responsible for facilitating the flow of products through the inbound/outbound processing pipeline and working closely with other operational departments throughout the day, as well as liaising with our customer experience teams. The operations team manages our worldwide distribution and is responsible for fulfilling orders and ensuring on-time delivery to buyers.

**About the team**:
Looking for a global ecommerce leader where you can shape how the world buys, sells, and gives? If you said yes, eBay wants to talk to you. Where you can just be yourself, do your best work, and have a significant impact for people across the globe.

Our team is responsible for the authentication experience at eBay. We know that buyers want the real deal and eBay's Authenticity Guarantee provides peace of mind when shopping for sneakers and handbags.

We live a one-team culture and collaborate to bring the best experiences to our customers. We're a fast-paced and agile workplace backed by a fun and supportive environment that is focused on helping our people learn and grow their careers faster than anywhere else.

**Day-to-day responsibilities**:

- Receiving inbound shipments from various couriers and prepare orders for shipment by assigning shipping labels and vital packaging.
- Handling and resolving issues with inventory coming from our Seller to the Authenticator and coordinate with the relevant stakeholders
- Handling and resolving other operational and technical issues that arise between the Authenticator and eBay
- Identify overall process improvements & enable efficiencies
- Investigate missing or wrong information between eBay and our Partner, which is holding up our Partner's ability to process transactions
- Research and track shipping issues (e.g. No tracking number/shipping query etc.)
- Will be responsible for communicating with Buyers and Sellers occasionally, on behalf of the eBay stakeholder to achieve a satisfactory outcome
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Maintain a clean work area to help protect merchandise from damage.
- Flexible and willing to support other areas across the business as they come up

**The person we're looking for**:

- Strong written and verbal communication skills, as well as strong analytical and problem-solving skills.
- Comfortable with google sheets/MS Office
- Prior experience processing and handling outbound parcel shipments.
- Excellent organisational and time management skills
- Ability to work well in a fast-paced environment with frequently changing dynamics
- We further require a strong bias for action; capable of making great things happen quickly and happy to roll up their sleeves to get things done when needed.
- A quick learner, self-starter, able to work independently, and willing to handle the pressures of an increasing level of responsibility
- Maintaining a high level of customer focus in many different and complicated situations
- Passion for handbags, sneakers, technology and helping others succeed
- Must be able to stand for long periods of time and lift 25kg
- Must be available and willing to work extended hours as occasionally needed, including weekends and holidays, to meet business needs

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

**We celebrate diversity at eBay**:
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