Complaints Investigation Officer

1 week ago

Melbourne, Victoria, Australia Coles Group Full time

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

**About the team**

Our Commercial team is a large but close-knit group. We bring diversity of thought, backgrounds, and experience to every Business Unit at Coles Supermarkets, and Coles Local. We pride ourselves on the partnerships that we build, new ideas we develop and how passionately we work on convenient, healthy solutions for our customers.

**About the role**

Reporting to the Product Compliance Manager, you will support Coles Customer Care by delivering timely investigations and provide clear responses to high priority customer complaints and queries.

You will also:

- Provide Quality and Technical advice, problem solving, issue resolution and Complaints reporting to Coles Brand suppliers.
- Undertake reports to identify high complaints trends and work with category Product Technologists and suppliers to resolve.
- Support and deliver on cross business reduction of customer complaints and quality issues.
- Drive supplier improvements / quality action plans in a pro-active manner or in response to an identified contact/issue trend in each category in order to improve the overall quality performance of the category.

**About you and your skills**
- Bachelor's degree in Science, Engineering or equivalent - preferably in food
- Minimum of two years' experience in quality assurance
- Previous experience within a manufacturing environment
- Experience investigating and resolving customer complaints
- Strong written and verbal communication skills
- Confident stakeholder management

LI-MJ22

With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 130357

Employment Type: Full time

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