Assistant Regional Operations Manager

1 week ago

Canberra, ACT, Australia Defence Housing Australia Full time

**Job no**: 493065
**Work type**: Full Time
**Location**: Head Office, Canberra
**Classification**: DHA Level 6

The Service Delivery Group is responsible for meeting DHA's delivery objectives in the provision of quality housing services including provision, stock management, housing allocation, living-in accommodation and repairs, maintenance
and tenancy services.
Service Operations maintain the regional offices which serve as the ADF member's first point-of-contact for all housing services including allocations, rent allowance and home maintenance. In addition to managing the incoming member's
tenancy, regional office staff members are a valued source of local knowledge on community services and housing market conditions.

**Your contribution**:
You will lead, motivate and provide clear direction, as well as manage the daily program of work of your team, focusing on staff performance and ensuring the resources are used effectively and efficiently to achieve business outcomes.
You will ensure adherence to business procedures and processes, manage the workflow, resolve complex issues and manage the region's portfolio of service residences.
You will contribute to business goals by ensuring operation and financial performance targets are met, including; workforce planning, asset management, contractual requirements, key performance indicators (KPIs) and project
management outcomes for the regional office.
You will lead a team of Property Managers to deliver high quality customer service outcomes to all stakeholders. You will manage complex maintenance issues, enquiries and complaints in accordance with policy and legislative guidelines, provide accurate advice to internal and external stakeholders and actively develop and maintain work relationships across the organisation that are effective and collaborative.

**What we are looking for**:
For this role, we will consider how well you:

- Utilise your in-depth property management experience within the residential property industry to deliver
business outcomes.
- Communicate and negotiate with others, with the ability to build and maintain positive working relationships with
both internal and external staff and stakeholders.
- Lead and manage a team to provide high quality customer service to meet organisation/team objectives,
including developing work plans, team goals and monitoring team performance.
- Display high level organisational, analytical, problem solving and decision making skills, together with sound
judgement and high attention to detail.
- Manage a budget, including managing asset-based decisions in the context of commercial outcomes.
- Show creativity and innovative thinking. Show initiative and provide sound business solutions to identified
issues.

For further information on the role please refer to the **Position Description** within Defence Housing Australia's careers site.

**Order of merit -** Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

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