Litigation Support Officer

2 weeks ago

Brisbane, Queensland, Australia Legal Aid Full time

**In this role you will**:

- Manage administrative activities associated with a case file including opening, closing and archiving files; filing and service of documents; data entry and searches.
- Assist the lawyer prepare for matters including preparing correspondence, keeping detailed file notes, gathering personal information from clients, drafting statements and affidavits and preparation of court and other documents.
- Compile briefs for counsel including photocopying, indexing, typing instructions and collection of relevant material.
- Act as the first point of contact for the area and respond to enquiries from clients, Legal Aid Queensland staff state-wide and external legal practitioners.
- Assist lawyers prioritise daily tasks and maintain appointments and calendars including scheduling appointments with clients, interpreters, experts and other relevant stakeholders. Coordinate conferences, meetings and functions including arranging venues, catering, accommodation and travel.
- Ensure appropriate grants of aid are allocated to files, process requests for grants or extensions of aid using e-lodge, pay accounts, generate cheques and prepare submissions to grants for expensive case requests.
- Help with administrative activities including providing a secretariat function, preparing spreadsheets, maintaining equipment and supplies, mail, records management and other activities as directed.
- Assist with the development of innovative advice and case management practices, undertake legal research, develop and maintain web content (including advice filters and protocols), case management standards, legal advice and information guides, and casework and advice precedents.
- Ensure all work complies with quality and case management standards and meet all other corporate responsibilities.
- Actively participate in team planning and service improvement activities
- Model the values of respect, quality and accountability.
- Maintain a high standard of practice through governance and risk management.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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