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Overview
3P Transport Program Manager, 3P Transportation – Amazon
This is an exciting opportunity to join a growing team in an emerging business at Amazon.
This role will help to ensure our delivery promises to our customers are fulfilled on time and that we continuously improve Amazon Australia's delivery experience on behalf of our customers.
The successful candidate will drive continuous improvement initiatives with carrier, fulfillment center, technical, customer service and retail teams.
This leader will be a natural self-starter who is comfortable supporting both daily execution activities and large, complex and cross-functional projects.
Responsibilities
Oversee and improve aspects of last-mile transportation carrier management including operations excellence, performance management, escalations, carrier relationship and contract negotiations.
Identify, analyse, review and lead network improvement initiatives for existing and new logistics solutions with cross-functional stakeholders, optimizing for capacity, quality, speed, delivery experience, concessions and cost over the long term.
Generate and review relevant and actionable transportation metrics, driving improvements and automation over time.
Prepare and lead operations calls, business reviews, and customer service workshops as needed.
Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity.
Support both daily operational activities and large, complex and cross-functional projects.
Work with internal and external stakeholders to improve customer experience in Last Mile.
Review and manage transportation escalations, identifying and implementing corrective actions where required.
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross-functionally with tech and non-tech teams
3+ years of defining and implementing process improvement initiatives using data and metrics
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLOOKUPs) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
3+ years of driving end-to-end delivery and communicating results to senior leadership
3+ years of driving process improvements
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Amazon Commercial Services Pty Ltd
Job ID: A3041224
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