Retail: Customer Service

2 days ago

Wollongong, New South Wales, Australia Telstra Full time

**Employment Type**:Permanent

**Closing Date**:30 Dec 2025 11:59pm

**Job Title**:Telstra Retail: Customer Service & Sales Consultant

**Job Summary**

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not 'just a job', it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too.

**Every day is different.**

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.

Every day is an opportunity to showcase your X-factor. To ensure you're at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.

If you'd like to know a little more, here's something we prepared earlier**:Life at Telstra**

**We offer the perkiest of perks.**

When it comes to rewarding our people, we've got so much to be excited about. Some of these include:

- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave - do it your way
- Unlimited access to 17000 learning programs - something for everyone
- Monthly performance rewards and recognition programs
- There's more **Benefits Your Way - Telstra**

**We're hiring.**
- Locations: we are currently hiring across:

- **Shellharbour**
- **Warrawong**
- **Wollongong**
- Casual, Part Time
- and Full-Time roles available
- Store hours vary - **search your store**

**Is it you we're looking for?**

We're on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:

- The ability to easily build a connection with a variety of new and existing customers
- An appetite to quickly develop customised solutions for customers
- A drive to reach (and exceed) sales targets and KPIs
- The hunger to learn and grow within the role (and beyond)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role

**Retail Opportunities at Telstra**
- When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. _
- We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process._

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