Team Lead

Overview
Join to apply for theTeam Lead – Superannuation Specialistsrole atCommonwealth Superannuation Corporation.
Job Type:Permanent - Full Time
Location:Canberra; Open to all locations across Australia with an established home office
Job Category:Banking and Financial Services, Insurance & Superannuation
About the Role
At CSC, we're dedicated to helping our members build a secure financial future.
As theTeam Lead – Superannuation Specialists, you'll play a key role in leading and developing a team focused on delivering high-quality, compliant and customer-first guided advice and engagement.
This is a leadership role where you'll foster a collaborative culture, empower your team to excel, and make a real impact on the retirement outcomes of our customers.
Key Responsibilities
Lead, coach, and develop a team of Superannuation Specialists
Foster a customer-first, collaborative, and high-performance team culture
Monitor performance and KPIs, providing feedback, support and development opportunities
Allocate and manage workflow to maintain service levels and operational efficiency
Conduct supervision and quality assurance of customer interactions to ensure compliance
Drive continuous improvement initiatives that enhance customer education and retirement readiness
Work closely with internal stakeholders to ensure clear and consistent messaging across all customer touchpoints
Ensure compliance with regulatory frameworks, policies, and best practice standards
What We're Looking For
Australian Citizenship
RG146 qualification in General Advice (day to day appointments are not required, but coverage is valuable)
Strong coaching and training skills, with the ability to support and develop experienced team members
Excellent organisational, collaboration and communication skills
A professional, flexible, and adaptable approach to leadership
Experience handling advice escalations
Commitment to compliance, quality assurance, and ensuring CSC's frameworks and tools are applied effectively
Why join CSC?
Step into a brand-new leadership role with the chance to coach and mentor a team of professionals, helping them grow and succeed
Opportunity to work across multiple teams and build broad exposure across CSC's advice and engagement services
Be part of building processes and driving improvements that shape the future of CSC's customer engagement
This role offers flexibility to suit your life, with hybrid or fully remote options based on your location
What You'll Get In Return
A career where you belong
At CSC, we're committed to more than super — we're committed to people.
That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it's a plan.
We\'re actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We're proud to be an equal opportunity employer — and proud of the progress we're making.
Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits: Careers
How to apply
To apply, please submit your CV along with a short cover letter telling us why you're interested in this role, what makes you a strong fit, and one interesting thing about you — whether it's a hobby, passion, or something that sets you apart.
To ensure all applications are considered in the review process, please apply through the advertised links only.
Applications close:Sunday 7 September 2025
For any other questions about this role, contact.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Government Administration
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