Ct Applications Specialist A&Nz

**Job Description Summary**: The CT Applications Specialist is responsible for providing post-sale CT installation, training and customer service activities and support, including on site clinical in-servicing and go-live support. The CT Applications Specialist is also responsible for formal technical and clinical
support during the sales process for the CT business. Responsibilities include providing required pre-sale product demonstrations (or clinical trial/site support).
GE HealthCare is a leading global medical technology and digital solutions innovator. Our
purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world
tex

Roles and Responsibilities

Duties Include (but not limited to):
**Sales, Demonstration, and Installation**
- Provide technical and clinical support during the sales process of CT.
- Monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Manage clinical handover and complete installations check off with the customer
- Provide a plan for follow-up and additional installation training, as needed
- Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Collate and contribute to the image library for tenders, demonstrations, and customer presentations

**Customer Satisfaction**
- Provide clinical, technical, and professional guidance as necessary to improve the customer experience
- Produce well-written post-demo/training reports and provide regular feedback on customer satisfaction and needs
- Share product enhancement ideas with the local channels to inform the make centre via CSO process - Raise product CSO from the field with urgency, provide feedback to SVC/Product teams to expedite fix
- Follow customer CSO to fix, communicating with the customer, collaborating with AM, PSS, SVC teams throughout a case

**Training & Education**
- Collect, analyse, and communicate appropriate customer training, and competitive information
- Provide a full education and training programme for customers, CA/dealers, and internal GE personnel
- Support trade shows and professional conferences by performing product demonstration and customer training
- Facilitate team communication and the sharing of best practices
- Report constructive feedback to wider team on new product introductions
- Work with Modality/Segment/Clinical lead and Applications lead in developing clinical education offerings to the ANZ market

**Qualifications/Requirements** - A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science - Demonstrated clinical scanning proficiency on current products/platforms - Minimum 3 years of relevant CT clinical/technical experience, previous experience on GE CT Platforms preferred but not essential - Willingness to travel extensively within your specified geographic region as well as to nationwide - A clear thinker with the ability to interpret and translate complex technical data and systems. - Possess strong analytical and problem solving skills. - Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture. - Ability to work in a team environment. - Proficiency in English - Proficiency in computer skills in Microsoft Office Suite products