Customer Service Representative

OverviewAs a Customer Service Representative, you will be at the heart of our operations, delivering high standards of customer service.
You will connect with customers to provide tailored support that makes a real difference to their unique situations.What You'll Be DoingCustomer Connection: Manage inbound and outbound calls, building rapport and trust with every interaction.Needs Investigator: Explore and assess each customer's personal and financial situation to understand their needs.Solution Seeker: Provide tailored options and resolutions that align with the customer's circumstances.Record Keeper: Accurately record file notes and ensure all customer details are updated in our systems.Compliance Champion: Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.What You'll BringAt Recoveriescorp, we focus on the skills you bring, not just your resume.
Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.As part of our process, you will complete an interactive skills assessment through Vervoe.
This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team.The Mindset You'll BringEmpathy First: You listen actively, understand customer needs, and approach every conversation with care and patience.Problem Solver: You love thinking on your feet and finding the best outcome for each customer.Team Spirit: You collaborate well with others and keep the customer at the centre of everything you do.Resilience and Adaptability: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.Curious Learner: You are open to feedback, eager to learn, and keen to develop your skills to better support customers and grow your career.Why You'll Love this RoleA Team That Knows Balance: Enjoy a workplace that mixes fun with focus – from shared food days and social catch-ups to recognising and rewarding the hard work that helps us succeed together.Central Melbourne Location: Our office is conveniently located close to public transport, cafés, and local amenities, making your day smoother.Grow Your Career: Build your future in a workplace that develops talent from within, offering opportunities to step up, expand your skills, and shape your career path.Skills Over Resumes: We see your potential beyond your work history – show us what you can do through our interactive skills assessment.We are a Circle Back Initiative Employer – we commit to respond to every applicant.About UsRecoveriescorp, part of Symbos Group, has been operating in the contact centre space for over 30 years.
Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences.We are committed to engaging a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
We are an inclusive employer and encourage applications from people of all ages, nationalities, abilities and cultures including Indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services.
We provide innovative and tailored end-to-end solutions for our clients, with offices in Melbourne, Sydney, Auckland, and Suva.Source: This is an extract from the company's own website.Equal OpportunityRecoveriescorp is an equal opportunity employer committed to fair treatment and inclusive employment.
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