Miele Sales Consultant

2 weeks ago

Melbourne, Victoria, Australia Miele Anz Full time

Exciting opportunity working at our premium Doncaster location
- Do you enjoy consulting with customers to find their best product solutions?

**About Miele**

The ideology of
- "Immer Besser" _(Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company that is the prominent supplier of premium household appliances. Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care. Our passion is driven by our people, our products and delivering a world class customer service experience to each and every customer.

**The Position**:
The Sales Consultant position is responsible for providing all Miele clientele with the highest standards of customer service. Using detailed product knowledge and strong customer relationships built with your clientele, you will be providing product solutions and offerings to guide customers on their Miele purchases.

As Doncaster Westfield trades 7 days a week with late nights on Thursdays and Fridays, applicants must be available to work a rotating roster across these span of trading hours.

Due to our diverse customer demographic, we welcome any applicants who are multilingual in Cantonese or Mandarin to apply.

**Responsibilities**:

- Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
- Ensure showroom and equipment are clean and in line with Miele display standards
- Support the in house Culinary Team with the coordination of cooking classes
- Continually learn and improve on product knowledge in order to offer best solutions to customers
- Assist with telephone enquires and general administration duties
- Assist with trading nights, product training sessions and showroom events
- Active participation in the customer engagement framework
- Achieve and exceed team based targets & KPIs
- Actively demonstrating and supporting the Miele Values in everyday work

**About You**:

- Experience delivering world class customer service standards with a consultative approach
- Ability to work and succeed in a team environment
- Ability to resolve customer enquiries and potential conflicts in a professional manner
- Can thrive in fast paced, high pressure situations
- Adaptable and ability to think quickly on your feet
- Possess excellent communication skills
- Intermediate knowledge of systems including MS Excel and CRM software
- Desire to continually learn and improve on product & customer service knowledge

**What we offer**:

- Access to Miele's free annual health checks
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team

***

**The values we nurture at Miele**:

- We take it on and make it happen
- We act as leaders
- We help others to be successful

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