Complaints Handling Officers

6 days ago

Sydney, New South Wales, Australia Hudson Australia Full time

**About the role**:

- Prepare complaint documentation to assist the decision maker
- Manage and resolve a caseload of routine complaints
- Monitor incoming complaints
- APS4/5 Levels
- Locations across Australia **:Penrith, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart or Darwin**

**Essential Requirements**:
To be considered for appointment to this role applicants must be able to demonstrate that they possess:

- The ability to communicate well with, relate to and see issues from the perspective of people from a diverse range of cultures, backgrounds and experiences.
- Well-developed problem-solving skills including the ability to analyse issues from different perspectives and draw sound inferences from available information and data.
- The capacity to collaborate, cooperate and work well with others in the pursuit of common objectives.
- Relevant experience in dispute resolution, mediation or conciliation.
- Previous complaint handling experience
- Great negotiation skills and dispute resolution
- Strong analytical skills to evaluate complaints
- Ability to use sound judgement, problem soling and decision making

Locations across Australia **:Penrith, Melbourne, Brisbane, Canberra, Adelaide, Perth, Hobart or Darwin

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