Support Officer

2 weeks ago

Melbourne, Victoria, Australia Greater Western Water Full time

2 x 6-month contracts, full time
- $84,556 + 11.5% super; WFH & Footscray or Sunbury Office
- Be a part of an essential service connecting diverse customers and communities.

**About Greater Western Water**

We're waterand more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne's CBD to Lancefield in the north and Bacchus Marsh in the west.

Click here to learn more

**Benefits**
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (if full-time)
- Free income protection and salary continuance insurance
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer, and sensory rooms at Footscray and Sunbury Offices.

**The opportunity**

This is a great opportunity to join a busy team working as a Support Officer at Greater Western Water.

2 x 6 -month fixed-term contracts available

The support officer will be providing support to the plumbing and build over teams by being the first point of contact (via telephone and electronic) in assisting customers with their inquiries relating to asset information, general advice for water and sewer connection requirements.

**Responsibilities**
- Answer inbound requests from customers (received via telephone or electronically) for the plumbing and build over teams promptly ensuring overall customer satisfaction.
- Triage the customer calls to the relevant area.
- Update and maintain customer files as required.
- Undertaking various administrative tasks from raising invoices to generating reports.

**Skills & Experience**
- Exceptional customer service experience combined with excellent verbal and written communication skills.
- Ability to work in a structured environment, that includes set policies, procedures & practices.
- Meticulous approach to record management combined with a high attention to detail.
- Open-minded approach to learning new skills and working as a team to complete set tasks.
- Experience in a similar role or a position within the water supply or sewerage networks would be highly regarded.
- An awareness of the relevant legislation and regulations used for the provision of hydraulic services associated with connecting customers would be advantageous.

**See yourself thrive**

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We're supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We're seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don't meet every single requirement? If you're excited about this role, we encourage you to apply.

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