Employee Relations

**The opportunity**:
We're on the lookout for an experienced Employee Relations expert to join Bupa as an Employee Relations - Case Management Lead. If you have a proven track record of success, strong communication and interpersonal skills and a passion for Employee Relations, we want to hear from you

In this newly created role, you will provide support and guidance to People Advisors and be the first escalation point for employee related matters within the People Connect team. The role will play a pivotal part in the development and implementation of process improvement, governance frameworks and other continuous improvement initiatives.

This is a permanent full-time opportunity, and you can be based in Melbourne, Sydney or Brisbane with hybrid work arrangements available.

**How will I help?**

Key accountabilities include:

- Lead, coach and develop People Advisors, serving as an escalation point and providing guidance on employee relations matters.
- Support with the implementation of an effective triage process to ensure prompt support and the appropriate level of expertise is applied to each matter and enquiry, including collaborating with the Employee Governance and Legal teams as necessary.
- Lead complex investigations and resolve employment matters
- Identify data trends, insights, risks and opportunities for improvement to the People Connect Manager.
- Assist with policy development, process improvement, education and awareness initiatives within the People Connect Team.
- Assist the People Connect Manager with the development and implementation of frameworks, governance, systems and processes in relation to People Connect service delivery.

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office.

We're a welcoming lot, no matter who you are or where you've come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people's health, wellbeing, and futures.

**What do I need?**
- Tertiary graduate or post-graduate degree in Human Resources, Employee Relations, Industrial/Workplace Relations, Law or related degree.
- Previous (5+ years) related experience with demonstrable set of achievements in similar field, including employee relations, workplace/industrial relations and HR case management in a large and complex organisation.
- Deep knowledge and understanding of management policies and procedures and experience in delivering practical commercial HR /ER solutions.
- Excellent communications skills with the ability to convey complex concepts in a manner suited to the audience.
- Experience in investigating complex employee relations matters.
- Demonstratable experience in the successful leading, coaching or development of a team or stakeholders.
- Demonstrable experience in the successful support, development and implementation of ER/HR strategies, frameworks, systems, processes and policies.

**About Bupa Asia Pacific**:
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.