Logistics Operations Manager

**Description**:
The Logistic Operations Manager is responsible for the inbound and outbound logistics management (Offline and Online). This individual will support driving process excellence and continuous operation improvement where applicable.

**Responsibilities**:
**Inbound Logistics Management**
- Manage all inbound Logistics arrangements with designated carriers and Regional/ Global Logistics team to ensure the best quality of inbound shipment service (OTIF).
- Support Strategic air, ocean and air/ocean planning to optimize inbound Logistics cost.
- Closely work with ELC Inventory management team and 3PL teams to prioritize urgent inbound shipment.
- Support 3PL Relationship Manager on the exception approval of Inbound shipment invoices.
- Oversee clearance and delivery of all inbound freight.

**Outbound Logistics Management (Offline and Online)**
- Monthly review of the KPI's relating to outbound deliveries with both Offline and Online service providers in close cooperation with 3PL Relationship Manager.
- Closely work with delivery service providers and 3PL on routine operation matters.
- Work closely with ELC Order Management/Customer service teams and 3PL to ensure the relevant operation and delivery priority to critical orders as per business needs.
- Co-ordinating with other members of the supply chain, including suppliers, vendors, shipping companies and 3PL warehouse Managers to ensure all shipments are delivered in full and on time.

**Continuous Fulfillment Improvement**
- Curious mindset to question existing processes and links to logistics related cost impact elements
- Support reviewing Customer complaints and reporting with a root cause analysis where applicable.
- Assist in providing qualitative insight into affiliate projections.
- Ensures Australian Customs compliance and other Government regulatory compliance for area of responsibility.
- Reviewing prices and Logistics provider contracts to identify areas for improvement in efficiency and cost savings in conjunction with 3PL relationship Manager.
- Produce SOP's for all logistics partners (not managed by regional).
- Tracking service providers performance and reporting on same.
- Assist and support 3PL relationship Manager in approving 3PL related invoices.
- Update Scorecard for internal and regional meetings.
- Assist 3PL relationship Manager in obtaining trusted trader status.
- Update Scorecard for internal and regional meetings.
- Perform cost control on all relevant service providers.

**Projects & Process Excellence**
- Drive cross functional process improvements with different departments in ELC and 3PL
- Support implementing global and/or regional projects when applicable as per schedule.
- Lead operation project implementation as per business development and needs.
- Work with 3PL to participate in ELC projects and provide strategical solutions.
- Anticipates trends and their impact on current operating model. Drives processes and org changes to respond to these challenges.
- Assists in managing the budget tracker for the 3PL costs against approved ELC budget.
- Monitoring and reporting on any EHS issues.
- Measure and report KPI's on 3PL as well as on forwarders, this in collaboration with 3PL relationship Manager.
- Project management as per business needs.
- Support local deployment of Global and regional projects where applicable.

**Qualifications**:

- Bachelors' degree with relevant experience in Logistics, projects, and process excellence
- At least 5 years experience in a complex warehouse inventory management role.
- Strong communicator.
- Drives process excellence and continuous improvements.
- Demonstrates strong analytical and follow-up skills.
- Strong drive for action and solutions.
- Good relationship Management.