Internal Dispute Resolution Officer

2 weeks ago

Sydney, New South Wales, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

**EXPRESSION OF INTEREST- Internal Review Officer
- CTP Claims | Sydney**
- Be part of a team that genuinely cares about your wellbeing
- Feel empowered to make a positive impact
- Shape the future of the industry

An exciting opportunity is available for a permanent full-time Internal Review Officer to join the independent Internal Review Team in our Allianz Sydney office.

The Motor Accident Injuries Act 2017 introduced specific provisions intended to achieve quick, cost effective, and independent resolution of disputes for customers who do not agree with claims decisions. Customers are required to request an internal review of claims decisions prior to referring the matter to the Personal Injury Commission.

This is an exciting opportunity to take on a dynamic role. Reporting to the Internal Review Manager, we are looking for highly motivated persons with legal/ technical skills and a focus on providing high level customer service.

**You'll be responsible for**:

- Conduct independent internal reviews of claims decisions by preparing a Certificate of Determination with reasoning to support your findings.
- Telephone communication with the Customer during the internal review process.
- Interaction with lawyers and other stake holders during the internal review process.
- Ensure adherence to legislative requirements and compliance with legislative timeframes.
- Assist with the development and management of relationships with external stakeholders.

**Important to your success**:

- Analytical skills
- Strong legal/technical skills within NSW CTP.
- High level written communication skills.
- High level attention to detail.
- Team player
- Ability to work in a fast paced environment.
- Demonstrated high level customer service skills.
- Demonstrated ability to communicate technical legal findings in 'plain English' to customers.
- Prior experience with submission writing
- Legal Degree or Tertiary qualification highly desirable
- Experience with CTP claims is highly desirable

**What's on offer?**
- Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact
- Be excited to be part of a company that is making a positive impact at scale
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

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