Internal Dispute Resolution Team Lead

3 days ago

Sydney, New South Wales, Australia beBeeDispute Full time $180,000 - $200,000

About Our Team Lead Role:

The Internal Dispute Resolution Team Lead is a vital position within our organisation, responsible for overseeing the internal dispute resolution function to ensure effective customer outcomes.

This role involves leading a team of customer relations professionals, developing and implementing processes to manage complaints and disputes efficiently, and contributing to the enhancement of governance and risk management practices.

Main Responsibilities:

  • Leading the escalated internal dispute resolution function for general insurance products across multiple regions.
  • Developing and implementing processes to manage complaints and disputes efficiently across the entire complaint management value chain.
  • Building, driving, and leading a highly engaged team of customer relations professionals maintaining business unit performance through incentive setting, target setting, and monitoring of key metrics.
  • Contributing to the enhancement of governance, risk management, internal control environment, and Allianz's risk culture related to disputes and complaints.

About You:

  • Significant experience in a people leadership role.
  • Significant experience working within a dispute resolution function within the insurance industry.
  • Expert-level professional scepticism, prepared to challenge accepted practice or encourage alternative views.

About Our Organisation:

We are an organisation that values diversity, inclusivity, and customer-centricity. We offer a range of benefits, including flexible working arrangements, access to on-demand learning resources, and opportunities for career development and growth.

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