Field Service Manager

2 weeks ago

Hobart, Tasmania, Australia Aidacare Pty Ltd Full time

Overview
This role ensures efficient delivery of technical services, optimal resource scheduling, customer satisfaction and administrative accuracy.
The Field Service Manager plays a key leadership role in driving service excellence, safety compliance and continuous improvement across service operations.
The Field Service Manager is responsible for overseeing the daily operations of the service team, including field service technicians and service administrators.
Role Title:Field Service Manager
Location:Hobart TAS branch
Hours:Monday – Friday, Full Time Permanent
Essential Skills & Qualifications
Ability to coach, mentor, and foster a high-performance, safety-focused team culture
Strong skills in managing technician workloads, scheduling jobs efficiently, and ensuring service KPIs
Proven ability to manage key client relationships and handle stakeholder communications with professionalism and responsiveness
Understanding of technical service delivery processes, including breakdown repairs, preventative maintenance, and service call resolution
Competence in supervising service administration, ensuring accurate documentation, job bookings, invoicing, and compliance with regulatory and internal standards
Ability to identify performance gaps, analyse operational data, and implement improvements across service workflows
Duties & Responsibilities
Provide leadership and day-to-day management of the service technicians and administration team, ensuring efficient coordination of all breakdown repair activities across the Tasmanian service region, with a focus on delivering high-quality customer service and timely resolution of issues
Manage technician workload allocation, monitor individual and team performance, and support ongoing skills development to maintain a high-performing service team
Deliver training, coaching and performance management initiatives to drive accuracy, productivity, and timely service delivery across both field and administrative functions
Identify and implement continuous improvement opportunities across service operations
Monitor key metrics (response times, first-time fix rates, SLA compliance) to ensure service standards and ensure all field activities comply with WHS/OHS regulations, company policies and industry standards
Employee discounts on Aidacare health equipment products and services
Quarterly incentive scheme
Employee Assistance Program to support mental wellness
Benefits package includes discounts for retail, insurance, gym and more
Comprehensive training program to equip you with the necessary skills and knowledge
Fuel card for travel, car allowance and work mobile provided
How to apply
Please submit your application by clicking "ApplyNow".
Join our team at Aidacare and help us create memorable experiences for our valued customers
About the company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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